Collections Coordinator

Dobbs Equipment, LLC • Riverview, FL

11h

About The Position

The Collections Coordinator manages credit risk and receivables for an assigned area to maximize profits and support sales goals. The role is responsible for receivable collection, credit investigation, and account establishment. It works with customers and internal partners to resolve delinquencies and credit issues, maintain accounts, and support credit decisions.

Requirements

• Valid driver's license.
• Accounting experience.
• Credit or collections experience.
• A college degree in Finance or Accounting, or at least three years of experience in Credit and Collections.
• Strong negotiation and conflict-resolution skills.
• Ability to multitask in a fast-paced environment and follow up proficiently.
• Ability to manage positive internal and external relationships and hold teammates and customers accountable.
• Positive attitude, excellent verbal and written communication, and good organizational skills.
• Understanding of credit reporting agencies such as Equifax and Cortera, and a basic understanding of financial statements.
• Strong computer skills, including Microsoft Office; proficiency with Excel and Outlook is required.
• Willingness to travel as needed, less than 10% of the time.
• Knowledge of federal and state laws governing collection activity and bankruptcy.
• Knowledge of the Uniform Commercial Code—Revised Article 9—or equivalent legislation.
• Strong problem-solving skills and ability to self-manage and self-motivate.
• Ability to follow written, oral, or diagrammed instructions using common-sense understanding.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to learn quickly and think outside the box.

Responsibilities

• Manage assigned accounts to maintain low delinquency levels, collect past-due accounts, gather market information, negotiate payment plans, and visit customers as needed.
• Build and maintain relationships with assigned customers, provide documentation to resolve outstanding issues, and determine appropriate approaches to delinquent payments.
• Maintain working relationships and frequent communication with internal partners, including vice presidents, general managers, sales, and operations; assist the Credit Manager with training.
• Develop, prepare, and review daily, weekly, and monthly receivables reports; schedule and lead calls with branch management to review past-due accounts.
• Establish and adjust credit limits; review and approve or decline branch credit, terms, and override requests.
• Analyze credit for new customers using financial statements, credit bureau reports, customer history, and branch feedback; enter new customer accounts into the database.
• Conduct ongoing credit analysis of existing customers, review credit lines and changing trends, and make appropriate credit adjustments.
• Review and provide credit decisions for parts, service, rentals, demo, and RPO transactions, authorizing additional customer sales as needed.
• Use liens and file UCCs to secure transactions as needed; prepare and send collection and demand letters.
• Analyze and prioritize litigated and defaulted accounts by risk and exposure, and recommend resolutions to corporate management.
• Use the Collection Management System consistently to record account activity notes.
• Assist with account reconciliation and resolution of misapplied cash.
• Prepare bad debt write-off requests for non-finance-charge-related bad debt.
• Prepare releases of liens, notices of non-payment, proof of claims, and sworn statements of accounts; mentor Branch Administrators on notice-to-owner, lien, bond, and lien-release issues.
• Manage customer PowerPlan and internal credit lines, communicate with customers and the Credit Manager about increases, obtain required documentation, and help resolve rejected PowerPlan invoices billed in-house.
• Scan legal files, credit applications, credit bureau reports, bankruptcy materials, and related documents into Performa.
• Establish internal and PowerPlan accounts as requested.
• Perform account maintenance as needed.

What This Job Offers

• Job Type: Full-time