Donor Resource Coordinator

Gift of Hope • ,

3d • $23 - $31

About The Position

The Donor Resource Coordinator receives and refers donor-related calls to appropriate procurement, transplant, and hospital development staff. The role processes incoming and outgoing calls promptly and efficiently to optimize organ, tissue, and eye referrals and donation potential, and coordinates tissue donation logistics. The position works in a highly regulated, 24-hour call-center operation and requires accurate documentation, timely communication, and adherence to established policies and protocols. It is a night-shift role with a fixed, rotating schedule, including alternating weekends.

Requirements

• Associate’s degree in a health- or science-related field, or equivalent work experience; the degree is listed as preferred.
• Working knowledge of medical terminology.
• Ability to make sound clinical assessments in a high-pressure environment.
• Ability to stay focused in an environment with constant activity.
• Ability to maintain a positive and professional manner and provide excellent customer service to organizational partners.
• Excellent verbal and written communication skills.
• Consistent attention to detail, precision, accuracy, and urgency.
• Ability to express empathy.
• Ability to collect and accurately record pertinent donor information and consistently follow processes.
• Basic computer and Microsoft Office skills, including typing while talking, managing multiple electronic chat conversations and referrals, navigating multiple systems and programs, and basic troubleshooting.
• Ability to work autonomously and use available resources to solve problems.
• Excellent prioritization and ability to manage multiple tasks with strict deadlines.
• Ability to work collaboratively and respectfully with internal stakeholders and partner organizations.
• Ability to function in a normal office environment and remain stationary for extended periods.
• Ability to work outside normal business hours, including every other weekend and holidays; the posting also describes a fixed rotating night-shift schedule with alternating weekends.
• Ability to work four 12-hour shifts per week or other hours as assigned, and attend meetings or trainings that may fall outside scheduled work days.
• Ability to hear and comprehend clinical information and speak clearly to document and convey information accurately.
• Ability to wear an approved headset throughout scheduled shifts.
• Ability to enter data accurately and quickly into a computer while talking on the phone, repeatedly and frequently during scheduled shifts.
• Ability to cope with highly charged emotional people and situations and work quickly and accurately within limited timeframes.
• Ability to be flexible with shift schedules and, at times, work beyond scheduled shifts to meet operational demands.
• Ability to work scheduled shifts despite weather or environmental conditions.

Nice To Haves

• Associate’s degree in a health- or science-related field.

Responsibilities

• Receive and refer donor-related calls to appropriate procurement, transplant, and hospital development staff.
• Process incoming and outgoing calls promptly and efficiently to optimize organ, tissue, and eye referrals and donation potential.
• Coordinate logistics for tissue donation and document referral information in the appropriate systems.
• Collect and document pre-screening information for incoming donor-related calls according to organizational policies and procedures.
• Evaluate incoming organ, tissue, and eye referrals for initial donor eligibility and forward appropriate referrals to eye banks according to established protocols.
• Provide timely status updates to relevant stakeholders about active referrals.
• Communicate accurate referral information to the appropriate supervisor or administrator on call and/or partner organizations.
• Obtain permission from the county coroner or medical examiner for donated tissue or eye recovery.
• Follow up with hospital staff to determine the status of pending organ and tissue referrals.
• Thoroughly and accurately review Uniform Donor Risk Assessment Interviews, confirming appropriate screening and processor requirements before coordinating logistics.
• Protect confidential records in accordance with applicable standards, regulations, and policies.
• Advance the organization’s mission, vision, and core values and adhere to its policies and procedures.
• Complete routine competency evaluations successfully.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, disability, and life insurance options for full-time employees.
• Generous paid time off plan.
• 403(b) retirement plan with company match.
• Tuition reimbursement up to the IRS-allowed maximum.
• Personalized learning and educational development opportunities.
• Monthly cell phone and internet stipends.
• Paid parental leave.
• Annual employer-funded Lifestyle Spending Accounts to support wellness needs.
• Employee Assistance Program and partnership with Critical Incident Stress Consultants for personal, work, financial, or family support and counseling.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree