Resource Coordinator

Terracon•Fort Collins, CO

About The Position

The Resource Coordinator determines the safest and most efficient way to dispatch employees and equipment to project sites. The role receives and manages incoming internal and external service requests and dispatches appropriately trained staff for assignments. Dispatchers multitask and communicate effectively to keep operations efficient, ensure resources are scheduled as requested, and direct resources where they are most needed. The coordinator serves as a communications hub for the department or office, helping to coordinate and prioritize daily schedules, balance workloads, resolve resource conflicts, and meet deadlines. The position also supports safety and quality standards and may perform other office duties as needed.

Requirements

High school diploma or equivalent.
Minimum of 3 years of relevant experience, or equivalent training and related experience.
Ability to use technology such as mobile apps, email, and scheduling software.
Time management skills.
Negotiation skills.
Interpersonal interaction skills.
A valid driver's license with an acceptable violation history may be required.

Nice To Haves

Multilingual ability is preferred in some markets.
Associate degree in project management, business management, or human resources.
Complete the IIF Safety Leadership Terracon course within 1 year in the role.
Complete Terracon Resource Manager training within 1 year in the role.

Responsibilities

Answer and manage incoming calls, dispatching employees with appropriate skills or certifications to precise locations at necessary times.
Prioritize projects and manage logistics, including equipment and internal logistics, according to urgency and importance; use negotiation skills to address conflicts.
Relay information and instructions to employees, managers, laboratories, and other project stakeholders, including clients and contractors.
Maintain communication with field units to coordinate and prioritize day-to-day schedules.
Dispatch in an incident- and injury-free manner consistent with Terracon guidelines, prioritizing employee care and concern.
Communicate effectively with customers, employees, and leaders.
Use the materials dashboard, CMELMS, and other tools to distribute employees effectively and balance workloads.
Perform other office duties as needed and work with others to meet deadlines.
Coordinate with other regional offices to cover projects.
Manage resource conflicts among employees, clients, and office or regional leadership using negotiation strategies.
Follow safety rules, practices, and other safety requirements for all projects.
Perform pre-task planning before executing work.
Report safety issues or concerns to management.
Maintain quality standards on all projects.
Perform other duties as assigned.