Resource Coordinator
About The Position
The Resource Coordinator (RC) supports Wellspring Community’s mission to empower adults with intellectual and developmental disabilities. Serving as the primary point of contact for participants, families, and program staff, the RC ensures person-centered supports and services align with individual goals and needs. The role manages a caseload while maintaining quality, consistency, and communication across services. The position supports participants enrolled in Wellspring’s day program services and promotes continuity of care across the environments in which participants receive support. Alongside core coordination work, the RC has a secondary focus on crisis response and program engagement, supporting participant safety, program stability, and an inclusive environment.
Requirements
- At least 2 years of experience in developmental disabilities services, behavioral support, case management, residential services, or a related human services field.
- Familiarity with Colorado’s Medicaid Waiver system, including HCBS-DD and SLS.
- Ability to obtain and maintain CPR/First Aid certification.
- Valid driver’s license and reliable transportation if travel between program sites is required.
- Must successfully pass a background check and drug screen and obtain DOT Certification.
- Strong communication, de-escalation, and interpersonal skills.
- Ability to remain calm and effective during high-pressure situations.
- Strong organizational skills, attention to detail, and follow-through.
- Collaborative mindset and commitment to team consistency and accountability.
- Understanding of person-centered practices and positive behavior support strategies.
- Passion for supporting individuals with diverse needs and promoting inclusion.
Nice To Haves
- Bachelor’s degree in Social Work, Human Services, Psychology, or a related field preferred.
Responsibilities
- Manage and coordinate services for approximately 40–45 participants, aligning supports with ISPs, BIPs when applicable, and individual goals.
- Coordinate support for day-program participants and maintain continuity of care across environments.
- Review and oversee Incident Reports for accuracy, compliance, and timely follow-up.
- Communicate with participants and families about incidents, concerns, and service updates.
- Liaise among participants, families, Program Managers, and Case Management agencies.
- Monitor participant progress toward goals and maintain timely, accurate documentation in internal systems.
- Support ISP meetings, annual planning, and ongoing collaboration with case management teams.
- Identify barriers to participation, safety, and goal achievement and help develop solutions.
- Provide real-time support as part of the Crisis Response team during behavioral or emotional escalations.
- Collaborate with the Behavior Team and Program Managers on consistent implementation of crisis plans and debrief processes.
- Support participant engagement initiatives, including STAR of the Month and other recognition programs.
- Contribute to a positive program culture through encouragement, recognition, and morale-building efforts.
- Model calm, professional, and supportive behavior during high-stress situations.
Benefits
- One weekly work-from-home day after the probationary period.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Health Savings Accounts.
- Company-sponsored retirement plan.
- Paid vacation time.
- Paid sick leave.
- Generous paid holiday schedule.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
