Resource Coordinator

Catholic Charities Archdiocese of Denver • Colorado Springs, CO

3d • $20 - $22 • Onsite

About The Position

The Resource Coordinator is a key member of the Housing Management Services division at Catholic Charities Housing. The position assesses residents’ needs, connects them with appropriate services, and monitors the effectiveness of service delivery. It also plans and implements social and needs-based activities to enhance residents’ quality of life. The coordinator provides programs that promote independent living, aging in place, and economic self-sufficiency; helps residents access benefits and resolve personal or community-related concerns; and builds partnerships with community organizations. The role includes organizing social, educational, and wellness activities, arranging or providing transportation, maintaining the safe operation of the building’s vehicle, responding to crises and documenting incidents, collaborating with property management and service providers, and collecting data to evaluate program outcomes. The position requires a regular on-site presence of at least 75%, confidentiality, and adherence to Catholic Charities’ mission, values, and ethical standards.

Requirements

• High school diploma or GED, one year of related experience and/or training, or an equivalent combination of education and experience.
• Valid Colorado driver’s license, satisfactory driving record, and proof of insurance.
• Must be deemed insurable by Catholic Charities’ insurance carrier.
• Strong communication, organizational, and interpersonal skills, including the ability to engage effectively with diverse populations.
• Ability to establish and maintain effective working relationships with residents, colleagues, partner organizations, and the public.
• Flexibility and adaptability, with the ability to manage multiple tasks in a fast-paced environment.
• Ability to identify and use local resources to plan resident activities, guest speakers, and community events.
• Ability to recruit, coordinate, and manage volunteers for regular and special events.
• Excellent oral and written communication skills.
• Proficiency with basic office equipment and technology, including computers, printers, phones, and photocopiers.
• Comfort working in a general office environment.
• Cultural competence and understanding of the service population’s socioeconomic characteristics, with appropriate engagement and support techniques.

Nice To Haves

• Knowledge of Fair Housing Laws and relevant housing regulations.
• Familiarity with community and government benefits and services, including how to access and navigate them.
• A bachelor’s degree or certificate in Gerontology or a related field focused on aging.
• Experience planning activities for seniors.

Responsibilities

• Provide programs that promote independent living, aging in place, and economic self-sufficiency.
• Help residents access benefits and overcome barriers to services.
• Support residents in addressing personal and community-related issues, including safety, health, finances, and employment.
• Build and maintain partnerships with community organizations to connect residents with services and resources.
• Encourage resident involvement in planning activities and volunteer opportunities.
• Organize and promote social, educational, and wellness programs through monthly calendars and newsletters.
• Coordinate birthday and holiday events and identify free or low-cost community programs and speakers.
• Arrange or provide transportation for residents attending outings and appointments.
• Maintain the building’s vehicle and ensure its safe operation.
• Assess and de-escalate crisis situations, contact authorities when needed, and document incidents.
• Listen to and address resident concerns through problem-solving.
• Collaborate with property management, Catholic Charities ministries, and external service providers.
• Communicate with residents and staff to help maintain a supportive environment.
• Collect and record data to evaluate program outcomes.
• Maintain confidentiality and uphold Catholic Charities’ mission, values, and ethical standards.
• Maintain a regular on-site presence of at least 75%.
• Complete the Visa and Activity Report monthly.

Benefits

• Extensive paid time off, accruing at four weeks for new employees and increasing with tenure.
• Paid sabbatical leave of four weeks for eligible staff after seven years of continuous full-time service.
• 15 paid holidays annually; holiday pay is included if a holiday is worked.
• 403(b) retirement plan with a 4% agency contribution and a match of up to 2% of annual compensation.
• Choice of three PPO medical plans, with the agency paying 90% of employee premiums and 75% of dependent premiums.
• Dental and vision coverage beginning the first day of the month following the start date.
• May be eligible for Public Service Loan Forgiveness.
• Robust career training curriculum, including de-escalation and safety, Mental Health First Aid, substance abuse and mental health, human trafficking, and trauma-informed care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED