RESOURCE COORDINATOR

Apis Services Inc•Philadelphia, PA

4d•$0 - $24•Onsite

About The Position

Resources for Human Development (RHD) is hiring a Resource Coordinator / Case Manager for its FaSST/Connections CTI team in Philadelphia. FaSST/Connections is a behavioral health care unit that provides evaluation, service linkage, and coordination to individuals and families living in shelters throughout Philadelphia. The program engages families with mental health challenges and/or substance use disorders through advocacy, ongoing support, and empowerment, connecting them with services such as mental health treatment, substance use services, housing resources, legal services, education, counseling, and community supports. The Resource Coordinator / Case Manager works alongside participants and their support systems to identify strengths, address barriers, and connect people with services that promote stability, recovery, and personal growth. The role provides advocacy, care coordination, resource linkage, and ongoing support as participants create and pursue meaningful goals. It is a community-based position with regular travel throughout Philadelphia; flexible scheduling opportunities may be available based on program needs. Employment is administered through Apis Services, Inc. RHD is part of the Inperium family of companies. Apis Services, Inc., Inperium Inc., and affiliates are equal opportunity employers and make employment decisions without discrimination on legally protected grounds.

Requirements

Bachelor's degree in a Human Services field.
Valid driver's license.
Strong verbal and written communication skills.
Computer literacy and ability to use electronic health records, video conferencing, email, and other technology platforms.
Ability to work independently and as part of a multidisciplinary team.
Ability to provide trauma-informed, strength-based support.

Nice To Haves

Experience working in behavioral health, homelessness services, housing programs, or case management.
Knowledge of community resources and service systems.
Experience working with individuals experiencing mental health and substance use challenges.

Responsibilities

Assess participant needs and connect individuals to appropriate services and resources.
Coordinate mental health, substance use, medical, housing, educational, vocational, and community services.
Develop and maintain strength-based personal goal plans.
Monitor service delivery and participant progress.
Collaborate with treatment providers, shelters, and community organizations.
Assist participants in accessing benefits and entitlements.
Advocate for participants within community systems and service networks.
Support participants in identifying and achieving personal goals.
Educate participants about available services and resources.
Promote self-advocacy, recovery, and independence.
Help participants navigate complex systems and overcome barriers.
Build trusting and supportive relationships with participants.
Conduct home visits and community-based meetings.
Accompany participants to medical appointments, treatment programs, and other community services as needed.
Maintain regular contact with participants and service providers.
Support engagement with natural supports and community resources.
Assist participants in maintaining access to services and supports.
Complete and maintain required service documentation, including consumer registration forms, personal goal plans, and service records.
Ensure documentation reflects participants' strengths, goals, and needs, and maintain accurate and timely records.
Follow confidentiality, HIPAA, and agency requirements.
Attend required meetings, trainings, and supervision sessions.