Resource Coordinator

Terracon • Tyler, TX

3d

About The Position

The Resource Coordinator determines how to dispatch employees and equipment to project sites safely and efficiently. The role receives and manages internal and external service requests, assigning appropriately trained staff to projects. It requires multitasking and strong communication to keep operations efficient and ensure resources are scheduled when requested and directed where they are most needed.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant experience, or equivalent training and related experience.
• Ability to use technology, including mobile apps, email, and scheduling software.
• Time management skills.
• Negotiation skills.
• Interpersonal interaction skills.
• A valid driver’s license with an acceptable violation history may be required.

Nice To Haves

• Multilingual ability is preferred in some markets.
• Associate degree in project management, business management, or human resources.
• Complete the Terracon IIF Safety Leadership course within 1 year in the role.
• Complete Terracon Resource Manager training within 1 year in the role.

Responsibilities

• Answer and manage incoming calls, dispatching employees with the appropriate skills or certifications to the correct locations at the necessary times.
• Prioritize projects and coordinate logistics, including equipment and internal logistics, according to urgency and importance; negotiate when conflicts arise.
• Relay information and instructions to employees, managers, laboratories, and other project stakeholders, including clients and contractors.
• Maintain communication with field units to coordinate and prioritize day-to-day schedules.
• Dispatch in an incident- and injury-free manner consistent with Terracon guidelines, prioritizing employee care and concern.
• Communicate effectively with customers, employees, and leaders.
• Use the materials dashboard, CMELMS, and other tools to distribute employees and balance workloads effectively.
• Perform other office duties as needed and work with others to meet deadlines.
• Coordinate with other regional offices to cover projects.
• Manage resource conflicts among employees, clients, and office or regional leadership using negotiation strategies.
• Follow safety rules, practices, and other safety requirements for all projects.
• Perform pre-task planning before executing work.
• Report safety issues or concerns to management.
• Maintain quality standards on all projects.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED