Resource Coordinator

University of Arkansas System • Little Rock, AR

5d • Onsite

About The Position

The Resource Coordinator for the Inpatient Staffing Office works collaboratively with Assistant Directors of Nursing (ADONs) to coordinate staffing and bed management for clinical areas throughout the medical center. The role tracks employee call-ins, reschedules staff according to needs, and monitors and helps facilitate patient flow. The coordinator assigns incoming patients and inter-facility and intra-facility transfers to appropriate clinical areas based on diagnosis, treatment plan, and/or treating physician specialty, in coordination with ADONs.

The position requires knowledge of medical center policies for patient placement and frequent communication with ADONs, physicians, Hospital Administration, Nurse Managers, Charge Nurses, the Access Team, Physician Call Center, Admissions, Clinics, Environmental Services (EVS), and Transport. The coordinator prepares and delivers operational reports for Hospital Administration and may prepare and distribute staffing matrix reports to Nursing leadership. Critical thinking, multitasking, effective communication, and the ability to navigate stressful staffing and capacity challenges are essential. Staff must be proficient in Microsoft Excel and Word, Kronos, and the EPIC electronic medical record system. Coverage includes holidays for essential organizational functions.

Requirements

• Bachelor's degree in Business or Healthcare Administration, or a high school diploma with four years of experience in an office administrative setting or healthcare-related field.
• Strong work ethic and accountability.
• Excellent communication skills.
• Proficiency in medical terminology and basic computer skills.
• Proficiency in Microsoft Excel and Word, Kronos, and the EPIC electronic medical record system.
• Ability to use critical thinking and multitask while supporting safe staffing and efficient patient flow.
• Ability to communicate effectively and navigate stressful staffing and capacity situations.
• Availability to provide coverage for essential functions, including holidays.

Nice To Haves

• Two years of experience working in a hospital setting.
• Experience with Microsoft Excel, Microsoft Word, Kronos/UKG, and Epic EMR.

Responsibilities

• Monitor and facilitate patient flow throughout the medical center.
• Assess each patient for appropriate assignment.
• Assign patients to appropriate clinical areas based on diagnosis, treatment plan, and/or treating physician specialty.
• Allocate staffing resources based on patient volumes and acuity.
• Monitor staff call-ins and document them in Kronos/UKG.
• Maintain staffing sheets and update them with additions and call-ins.
• Allocate patient observers according to physician orders.
• Communicate with managers, Charge Nurses, and ADONs about schedule needs and changes.
• Continually update the staffing matrix, which is distributed twice daily and details staffing decisions and staffing before changes.
• Distribute a comprehensive operational report to leadership officials when requested, providing a snapshot of patient census.
• Process admission applications for minors.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level