Resource Coordinator

St. Ambrose Housing Aid Center Inc•Baltimore, MD

3d•$30,000 - $33,000

About The Position

The Resource Coordinator supports the daily operations of the Homesharing Program by identifying housing resources, recruiting and engaging prospective host providers and home seekers, and coordinating services that promote safe, stable, and affordable shared housing arrangements. The position serves as a primary point of contact for program participants, community partners, and service providers. The ideal candidate is organized, compassionate, resourceful, and committed to increasing access to affordable housing, with strong communication and relationship-building skills, cultural sensitivity, and the ability to work effectively with people from diverse backgrounds. The role coordinates referrals and follows up to confirm service access; schedules introductions, interviews, and meetings between prospective housemates; reviews program rules; and conducts participant check-ins, assessments, surveys, and follow-up. Working with assigned case managers, the coordinator helps participants connect with essential resources, make informed decisions about potential matches, address concerns or household conflicts, and access timely interventions or additional services as needed. Administrative and outreach work includes maintaining a current directory of housing and social-service resources, reviewing applications and assessments for compatible homesharing opportunities, developing community partnerships, recruiting participants, and screening prospective home providers through interviews, application reviews, and reference checks.

Requirements

Two or more years of experience in housing services, case management, resource coordination, social services, community outreach, or a related field.
Strong interpersonal, verbal, and written communication skills.
Ability to assess participant needs and identify appropriate resources and referrals.
Strong organizational skills and ability to manage multiple participants, referrals, and deadlines.
Ability to build trust and establish positive relationships with participants and community partners.
Demonstrated cultural awareness, empathy, patience, and respect for individual differences.
Proficiency with Microsoft Office.
Ability to maintain accurate documentation and handle sensitive information confidentially.
Sound judgment and ability to recognize situations that require escalation or additional support.
Ability to work independently while collaborating effectively with a multidisciplinary team.

Nice To Haves

A degree in social work, human services, sociology, psychology, housing services, community development, or a related field; equivalent combinations of education, training, and relevant experience may be considered.
Experience working with diverse populations and individuals experiencing housing insecurity or other socioeconomic challenges.
Experience coordinating referrals, conducting participant assessments, maintaining case records, or facilitating service connections.
Knowledge of local housing resources, social services, and community-based support systems.
Experience working with case management software systems.

Responsibilities

Coordinate referrals to community organizations, government agencies, nonprofit service providers, and other appropriate resources.
Follow up on referrals to determine whether participants have successfully accessed services.
Schedule and coordinate introductions, interviews, and meetings between prospective housemates.
Discuss and review program rules with home providers and home seekers.
Conduct follow-up calls, check-ins, and assessments to monitor participant satisfaction and housing stability.
Administer post-programmatic surveys and conduct additional follow-up as necessary.
Help participants access resources related to housing affordability, financial assistance, benefits enrollment, transportation, food access, employment, healthcare, and other essential needs.
Work with assigned case managers to help participants make informed decisions about potential matches while respecting their preferences, independence, and right to decline an arrangement.
Work with assigned case managers to address participant concerns, misunderstandings, and household conflicts through communication, problem-solving, and appropriate referrals.
Identify potential risks to housing stability and coordinate timely interventions with the assigned case manager when appropriate.
Connect participants with additional supportive services when their needs change.
Identify and maintain an up-to-date directory of housing resources, social services, and community support programs.
Review participant applications and assessments to identify compatible homesharing opportunities.
Develop and maintain relationships with community partners to expand resource availability and improve participant outcomes.
Recruit prospective home providers and home seekers through community outreach, referrals, and partnerships.
Identify, screen, and assess prospective home providers for suitability, including conducting interviews, reviewing applications, and verifying references.