Resource Coordinator

Eaton Corporation•Audubon Park, KY

4d•$69,000 - $101,000

About The Position

Eaton’s Engineering Service & Systems Division is seeking a Resource Coordinator to support the District Operations Center. The division supports customers throughout the power system lifecycle, including equipment start-up and commissioning, planned maintenance, performance monitoring, remote diagnosis, and emergency response. Its services help customers optimize electrical equipment performance and extend the life of existing facilities. The Resource Coordinator works with internal and external stakeholders to understand job details and coordinate staffing, customer site-entry requirements, materials and test-equipment orders, and time entry. The role also supports job scheduling, work-order completion, customer communications, emergency-call intake, and administrative operations for the District Operations Center.

Requirements

High school diploma or GED equivalent.
At least 3 years of experience in customer service, scheduling, planning, or project coordination in a manufacturing or service environment.
Strong computer skills.
Strong communication skills.
Occasionally lift, carry, push, or pull up to 50 pounds.
Candidates must reside within 50 miles of Louisville, Kentucky; active-duty military candidates are exempt. No relocation is offered.
Eaton will not provide employment immigration sponsorship or support for this position.

Nice To Haves

Associate’s degree from an accredited institution.
Knowledge of power distribution, control products, field-service practices and procedures, employee relations, and quality programs.

Responsibilities

Plan appropriate field-service employee resources within Salesforce.
Review Salesforce time entry and manage unassigned time, assigning time to jobs once purchase orders are received.
Update job schedules in response to customer changes, emergency work, and other schedule changes.
Schedule warranty, emergency, and productive jobs.
Obtain test equipment and materials based on job requirements.
Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, coordinating required training, background checks, drug screenings, and related requirements.
Field emergency customer calls, gather critical information, and pass it to the appropriate party for action.
Provide clear project details and communicate customer expectations for the work to be performed.
Complete work-order requirements and update orders when they can be invoiced.
Participate in backlog meeting reviews.
Maintain strong communication with sales engineers, Sales, and customers.
Handle District Operations Center administrative tasks, including shipping and receiving and ordering test equipment or materials needed at job sites.