Donor Coordinator

Discovery Life Sciences • Quincy, MA

1d • Onsite

About The Position

The Donor Coordinator manages donor scheduling and appointments at a busy blood and bone marrow collection facility. The role also supports donor recruitment, payments, and database management. It requires careful attention to detail, strong organization and time management, and positive, professional interactions with donors and clinical staff to facilitate an efficient collection schedule. The position reports to the Manager of Donor Management and is performed onsite. Some weekend work may be required to support collections or recruitment as assigned.

The coordinator helps create a welcoming environment, serves as a donor liaison, and provides basic information about processes, scheduling, and collections. The role supports donors through check-in, required screening and paperwork, appointment check-out, and accurate compensation processing. The coordinator monitors daily collection schedules, communicates changes, contacts donors as needed, and supports new donor sign-up.

Requirements

• At least 3 years of related administrative experience.
• Excellent written and verbal communication skills.
• Strong customer service orientation toward internal customers and external clients.
• Excellent technical and computer skills; knowledge of Google Apps, Microsoft Word, and Excel is strongly preferred.
• Willingness to learn additional job-relevant software as required.
• Excellent organizational skills; thoroughness and self-motivation.
• Ability to complete tasks accurately and in a timely manner.
• Ability to multitask, work independently, and manage competing priorities.
• Ability to handle a high-volume workload calmly and constructively.
• Ability to accept instruction with an open, cooperative, positive, and team-oriented attitude.
• Strong phone etiquette and a warm, professional demeanor.
• Availability Monday through Wednesday.
• Must work onsite.

Nice To Haves

• Associate's diploma or degree preferred.
• Previous experience in blood collections or a donor-related field is a plus.
• Knowledge of Google Apps, Microsoft Word, and Excel is strongly preferred.

Responsibilities

• Create a welcoming and friendly environment by assisting donors at the front desk and engaging with them throughout their visit.
• Act as a donor liaison and provide basic information about processes, scheduling, and collections.
• Assist donors with appointment check-in, entry screening, and required paperwork.
• Check donors out after appointments and ensure compensation is accurately processed and distributed.
• Monitor daily collection schedules and communicate with clinical and other departments.
• Communicate disruptions to the collection schedule in real time and contact donors as needed to secure replacements.
• Communicate with donors in person, by phone, text message, and email.
• Respond promptly to donor issues, concerns, and questions.
• Help new donors complete sign-up forms as needed.
• Maintain consistent and predictable attendance.

Benefits

• Competitive salary and benefits package options, including dental, vision, life, and disability benefits starting on the first day of employment.
• 401(k) match program starting on the first day of employment.
• Vacation and paid time off.
• Paid parental leave and paid family leave.
• Professional development opportunities and reimbursement for relevant certifications.
• Collaborative and inclusive work environment that values diversity.
• Team-building activities and social events.
• Employee Referral Program and Colleague Recognition Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree