Donor Experience Coordinator

Wounded Warrior Project • Jacksonville, FL

1d • Hybrid

About The Position

The Wounded Warrior Project Donor Experience Coordinator contributes to the success of WWP and the Warrior Support team by serving as a front-line liaison for donors. The coordinator identifies opportunities to improve donor customer experience, processes, and database capabilities to support effective fundraising and strengthen the donor experience. The position works in a general office environment and includes up to 10% travel.

Requirements

• One year of customer service experience.
• One year of experience using donor or customer database software.
• One year of experience using Microsoft Office, such as Word, Outlook, and Excel.
• High school diploma or GED.
• Ability to respond to changing priorities and deadlines in a fast-paced, demanding environment.
• Ability to collaborate and communicate tactfully, maturely, and flexibly with people of diverse personalities.
• Effective organizational and time-management skills, including the ability to manage multiple tasks, assignments, and priorities within deadlines.
• High energy, self-starter, and willingness to take initiative.
• Customer service skills and ability to build rapport by phone and email.
• Excellent verbal and written communication skills, including effective communication with all levels of the organization.
• Commitment to high standards of personal and business ethics and conduct.
• Mission-driven approach guided by core values.

Nice To Haves

• One year of experience in a nonprofit organization.

Responsibilities

• Receive and respond promptly to donor requests by phone, email, and mail.
• Accurately import data into the donor database.
• Help the Warrior Support team identify, develop, and improve processes that enhance the donor experience and foster donor loyalty and support.
• Work with the fundraising team to identify and address improvement opportunities, including recognition, research, resolution, and follow-up.
• Motivate donors to maximize fundraising.
• Maintain a working understanding of the Warrior Support team’s responsibilities and WWP’s mission and purpose.
• Complete assigned special projects, such as reporting, donor giveaways, and database cleanups.
• Attend and actively participate in required training and meetings, including New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team-based training, and departmental huddles.
• Perform other related duties as assigned.

Benefits

• Flexible hybrid work schedule: three days in the office and two days working from home.
• Full medical, dental, and vision coverage for teammates and family members.
• Competitive pay and performance incentives.
• Collaborative, mission-focused team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED