Donor Experience Administrator

Cranbrook Educational Community • Bloomfield Hills, MI

8d

About The Position

The Donor Experience Administrator works closely with the Director of Donor Experience to shape and advance donor relations strategy in support of Cranbrook’s fundraising efforts. The role supports stewardship reporting and data management, donor and prospect engagement, recognition societies, project management, and donor communications. It offers an opportunity for growth for a candidate interested in nonprofit fundraising and donor relations. Prior nonprofit fundraising experience is preferred but not required.

Requirements

• Bachelor’s degree.
• At least five years of strong administrative experience demonstrating increasing levels of responsibility.
• High proficiency in Word, Excel, and database management, including creating mail merges, complex spreadsheets and graphs, and development reports.
• Experience and fluency with CRM and database management; Blackbaud Raiser's Edge and RE NXT experience preferred.
• Ability to execute or edit basic design functions in InDesign, Photoshop, or similar programs.
• Ability to handle confidential information.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and deadlines, prioritize effectively, and multitask.
• Creativity and analytical ability to maximize program outcomes and track strategic and process improvements.
• Strong writing skills, including proofreading and editing.
• Ability to work occasional evenings and weekends.
• Valid Michigan driver’s license with a satisfactory driving record.

Nice To Haves

• Prior experience in a nonprofit fundraising position.
• Development experience.
• Experience with Blackbaud Raiser's Edge and RE NXT.

Responsibilities

• Evaluate and enhance donor experience processes, identifying opportunities to improve the timeliness, quality, consistency, and operational efficiency of donor engagement communications.
• Collect, organize, edit, and verify data for external stewardship reports, and draft and edit custom stewardship narratives.
• Establish and monitor metrics across program areas; research trends and best practices in donor relations and stewardship, assess their applicability to Cranbrook, and recommend enhancements.
• Assist in drafting and preparing endowment and impact reports, monitoring timelines, data accuracy, and stakeholder collaboration.
• Use Raiser's Edge data to create merged letters, documents, and reports supporting the Donor Experience Team.
• Develop ideas and solve problems creatively to improve donor communications and stewardship.
• Assist Principal, Major, and Planned Giving Officers with donor and prospect engagement, including occasional campus and off-site visits, functions, and activities.
• Collaborate with the Director of Donor Experience to implement and expand programs supporting donor experience and stakeholder priorities.
• Help manage recognition societies in partnership with professional fundraising staff.
• Create materials such as proposals, donor profiles, and presentations to support fundraising efforts.
• Implement special projects supporting all areas of Donor Experience.
• Respond to donor relations questions and provide assistance to donors, Cranbrook colleagues, and donor relations colleagues at other institutions.
• Develop advanced knowledge and skills in donor databases and software, including Raiser's Edge/NXT.
• Seek professional development opportunities and share relevant content and topics with Donor Experience or other fundraising staff.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Long-term and short-term disability coverage
• Retirement programs with employer contribution
• Generous paid time off
• 11 paid holidays and 3 floating holidays
• Employee discounts
• Collaborative educational work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level