Donor Experience Administrator

Cranbrook • Bloomfield Hills, MI

7d

About The Position

The Donor Experience Administrator works closely with the Director of Donor Experience to shape and advance donor relations strategy in support of Cranbrook’s fundraising efforts. The role supports stewardship reporting and data management, donor engagement, recognition societies, and special projects across the Donor Experience function. It offers an opportunity for growth for a candidate interested in nonprofit fundraising and donor relations. Prior nonprofit fundraising experience is preferred but not required.

Requirements

• Bachelor’s degree required.
• At least five years of strong administrative experience demonstrating increasing levels of responsibility.
• High proficiency in Word, Excel, and database management, including mail merges, complex spreadsheets and graphs, and development reports.
• Experience and fluency with CRM and database management; Blackbaud Raiser's Edge and RE NXT are preferred.
• Ability to execute or edit basic design functions in InDesign, Photoshop, or similar programs.
• Demonstrated ability to work with confidential information.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and deadlines, with effective prioritization and multitasking skills.
• Creativity and analytical ability to maximize program outcomes and track strategic and process improvements.
• Strong writing skills, including proofreading and editing.
• Valid Michigan driver’s license with a satisfactory driving record.
• Ability to work occasional evening and weekend hours.

Nice To Haves

• Development experience.
• Prior experience in a nonprofit fundraising position.

Responsibilities

• Evaluate and enhance donor experience processes, identifying opportunities to improve the timeliness, quality, consistency, and operational efficiency of donor engagement communications.
• Collect, organize, edit, and verify data used for external stewardship reports, and draft and edit custom stewardship narratives.
• Establish and monitor metrics across program areas.
• Research emerging trends and best practices in donor relations and stewardship; evaluate their applicability to Cranbrook and recommend program enhancements.
• Assist in drafting and preparing endowment and impact reports, monitoring timelines, data accuracy, and stakeholder collaboration.
• Use Raiser's Edge data to create merged letters, documents, and reports for the Donor Experience Team.
• Develop ideas and creative solutions to improve donor communications and stewardship.
• Assist Principal, Major, and Planned Giving Officers with donor and prospect engagement, including occasional campus and off-site visits, functions, and activities.
• Collaborate with the Director of Donor Experience to implement and expand programs supporting donor experience and stakeholder priorities.
• Help manage recognition societies in partnership with professional fundraising staff.
• Create materials such as proposals, donor profiles, and presentations in support of fundraising efforts.
• Implement special projects supporting all areas of Donor Experience.
• Respond to donor relations questions and provide assistance to donors, Cranbrook colleagues, and donor relations colleagues at other institutions.
• Develop advanced knowledge and skills in donor databases and software, including Raiser's Edge/NXT.
• Pursue professional development opportunities and share relevant content and topics with Donor Experience or other fundraising staff.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Long-term and short-term disability coverage
• Retirement programs with employer contribution
• Generous paid time off
• 11 paid holidays and 3 floating holidays
• Employee discounts
• Collaborative educational setting

What This Job Offers

• Job Type: Full-time