Donor & Client Support Coordinator II.

American Red Cross • Statewide, NC

2d • Hybrid

About The Position

The American Red Cross is seeking a Donor & Client Support Coordinator II for its Charlotte, North Carolina office. The role supports daily operations involving blood product deviations, investigations, identification and retrieval of suspect products, and donor records. After required in-person training, the position is hybrid, with an expectation to work in the office 2–3 days per month. The schedule is Tuesday through Saturday, 7:00 a.m. to 3:30 p.m. The listed pay is $20.24 per hour, with shift differentials of $1.75 after 3:00 p.m. and $1.25 on weekends.

The position requires a high school diploma or equivalent and at least three years of related experience in blood banking or collections, laboratory testing, medical records, auditing, quality review, or an equivalent combination of education and related experience. An associate’s or bachelor’s degree in a science or health care field is preferred. The role requires teamwork, strong communication and literacy skills, and intermediate to advanced Microsoft Office skills in a Windows environment. Bilingual ability is helpful. Physical requirements are those of a normal office environment, including sustained computer use, and operational flexibility is needed to respond to sudden and unpredictable needs.

Requirements

• High school diploma or equivalent required.
• At least 3 years of related experience in blood banking or collections, laboratory testing, medical records, auditing, quality review, or an equivalent combination of education and related experience.
• Ability to work on a team.
• Ability to read, write, and verbally communicate at the high school to college level.
• Intermediate to advanced computer skills with Microsoft Office applications in a Windows environment.
• Operational flexibility to meet sudden and unpredictable needs.
• Ability to use a personal computer and applicable software for sustained periods.

Nice To Haves

• Associate’s or bachelor’s degree in a science or health care field preferred.
• Bilingual ability is helpful.

Responsibilities

• Assist with coordinating daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and on time.
• Support timely management of product-level investigations under ARC inventory.
• Coordinate identification, control, notification, and retrieval of suspect products.
• Identify suspect products by reviewing donor deferral records.
• Perform retrieval activities related to product complaints, including bacterial detection cases.
• May correct, update, and verify donor record changes, ensuring accurate entry and confidential handling of data.
• May assist with donor reentry and reinstatement.

Benefits

• Medical, dental, and vision plans
• Health Spending Accounts and Flexible Spending Accounts
• Paid time off starting at 15 days a year, based on FLSA status and tenure
• 11 paid holidays, comprising six core holidays and five floating holidays
• 401(k) with up to a 6% match
• Paid family leave
• Employee assistance
• Short- and long-term disability and insurance
• Service awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED