Lead Donor Advocate

Proesis Biologics•Houston, TX

About The Position

Proesis Biologics is a human source plasma collection platform that partners with communities and donors to provide plasma for people with rare and chronic conditions. The Lead Donor Advocate (Phlebotomist) serves as the department supervisor for Donor Advocates, overseeing training, process flow, and work assignments as directed by Center Leadership. The role works closely with the center team to support a safe, meaningful donation process and provide excellent donor service. The position includes assessing donor suitability and conducting pre-donation screening, operating apheresis equipment, performing venipuncture and sample collection, monitoring donors, responding to equipment errors and unexpected events, and processing and storing plasma in accordance with company procedures and applicable requirements. The Lead Donor Advocate also supports donor satisfaction and retention through positive interactions and rapport-building.

Requirements

High school diploma or recognized equivalency.
Strong work ethic and excellent communication and organizational skills.
Ability to work with computer-based applications and software.
Demonstrated history of working in a compliance-driven environment.
Availability to work flexible and/or extended shifts and outside normal business hours as needed by Center Management.
Availability to travel as necessary for special projects.
Ability to work with occupational exposure to blood-borne pathogens.
Ability to sit or stand for extended periods.
Ability to enter environments below -25°C for short periods.
Ability to push, tug, lift, and pull up to 50 pounds; bend, stoop, or kneel; and perform repeated dexterous tasks using the hands.
Hearing acuity; color perception and discrimination; and near and far vision correctable to 20/30 in one eye and 20/100 in the other.
Ability to communicate information and ideas clearly, listen to and understand spoken information, and work independently while following oral or written instructions.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Supervise the Donor Advocate department, including oversight of employee training, process flow, and work assignments as directed by Center Leadership.
Determine donor suitability by reviewing donor intake documentation in the Blood Establishment Computer System.
Conduct pre-donation medical screening, determine donor vital signs, and collect blood samples by finger stick to determine Hematocrit and Total Protein.
Provide positive, customer-focused donor interactions and communicate deferrals when screening results are outside permitted limits.
Set up apheresis machines and review donor screening records to help ensure donor safety.
Perform venipuncture using aseptic technique, including butterfly and straight needles, and initiate apheresis while maintaining product integrity and donor comfort.
Monitor donors during apheresis, maintain donor-to-employee ratios required by the Code of Federal Regulations, and report unexpected events, including Donor Adverse Events, according to company procedures.
Evaluate and troubleshoot machine technical errors using company-approved procedures and the machine operator's manual.
Discontinue apheresis at the end of the donation cycle, attend to donor care, and deliver product to the processing area within the designated timeframe.
Process plasma units within the allotted timeframe, review worksheet data, and perform physical unit sampling as required.
Maintain product integrity through aseptic processing and timely storage in the designated freezer.
Build rapport with donors and maintain a customer-first attitude to support donor satisfaction and retention.
Maintain a safety-first approach and report donor, employee, and facility safety concerns to center management.