Lead Donor Center Technician

GRIFOLS, S.A.•Corpus Christi, TX

9d•Onsite

About The Position

The Lead Donor Center Technician conducts donor screening and supports plasmapheresis procedures in a plasma center. The role includes assessing donor suitability, ensuring screening information is complete and accurate, protecting donor confidentiality, communicating medical information to Medical Staff, and maintaining organized donor files and records. The technician builds rapport with donors, responds to their needs, and provides feedback to candidates who are ineligible to donate. The position also involves keeping work areas and equipment clean and supplied, disposing of contaminated disposable equipment, and completing general administrative tasks such as greeting donors and answering phones. The technician must learn and comply with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and company procedures. Cross-training and working in other areas may be required to support efficient center operations.

Requirements

High school diploma or GED.
Typically requires 2 years of related experience.
Obtain required state licensures or certifications where applicable.
Ability to comprehend and follow instructions and complete assigned tasks.
Ability to listen to and understand information presented through spoken words and sentences, and to perform according to oral or written instructions.
Ability to perform a wide range of complex tasks in response to variable demands and changing conditions.
Ability to communicate sensitive information to diverse groups.
Hearing acuity is essential.
Color perception and discrimination, near vision, and far vision correctable in one eye to 20/30 and in the other eye to 20/100.

Responsibilities

Conduct pre-donation medical screening in accordance with established guidelines.
Determine hematocrit (HCT) and protein levels using a finger stick, hematastat, and refractometer.
Assess donor suitability and perform set-up, monitoring, and disconnect procedures for plasmapheresis machines and donors.
Promote customer satisfaction through appropriate interaction and responsiveness to donor needs.
Provide appropriate feedback to donor candidates who are ineligible to donate.
Ensure donor screening information is complete and accurate before donation.
Maintain donor confidentiality and communicate donor medical information to Medical Staff.
Establish and maintain organized donor files and accurate, thorough records.
Maintain a clean, organized, and efficient work area, including necessary supplies.
Dispose of contaminated disposable equipment and sanitize and clean equipment and work areas between donors.
Build rapport with donors to support customer satisfaction and long-term donation.
Perform administrative duties, including greeting donors, answering phones, and assisting center management as needed.
Learn and comply with applicable state and federal regulations, FDA-approved Standard Operating Procedures, OSHA, CLIA, cGMP, and internal company procedures.
Cross-train and work in other areas to support efficient center operations.