Lead Donor Center Technician
About The Position
The Lead Donor Center Technician works in a plasma center and supports donor screening, plasmapheresis procedures, donor care, recordkeeping, and efficient center operations. The role conducts pre-donation medical screening, determines hematocrit and protein levels, assesses donor suitability, and assists with setting up, monitoring, and disconnecting plasmapheresis machines and donors. It also helps ensure a safe, clean, and organized work area and complies with applicable regulations, approved procedures, and internal company policies. The technician promotes donor satisfaction, communicates medical information to medical staff, maintains donor confidentiality and accurate records, and provides appropriate feedback to candidates who are ineligible to donate. The role also performs administrative duties, supports center management, and may work in other areas to help maintain efficient operations.
Requirements
- High school diploma or GED.
- Obtain required state licensures or certifications where applicable.
- Typically requires 2 years of related experience.
- Ability to comprehend and follow instructions and complete assigned tasks.
- Ability to listen to and understand spoken information and follow oral and written instructions.
- Ability to perform a wide range of complex tasks amid variable demands and changing conditions.
- Ability to communicate sensitive information to diverse groups.
- Hearing acuity is essential.
- Color perception and discrimination, near vision, and far vision must be correctable to 20/30 in one eye and 20/100 in the other eye.
Responsibilities
- Conduct pre-donation medical screening in accordance with established guidelines.
- Determine hematocrit (HCT) and protein levels using a finger stick, hematastat, and refractometer.
- Promote customer satisfaction through appropriate interaction and responsiveness to donor needs.
- Assess donor suitability and perform set-up, monitoring, and disconnect procedures for plasmapheresis machines and donors.
- Provide appropriate feedback to ineligible donor candidates.
- Ensure donor screening information is complete and accurate before donation.
- Maintain donor confidentiality.
- Communicate donor medical information effectively to medical staff.
- Establish and maintain organized donor files and accurate, thorough records.
- Help maintain a clean, organized, and efficient work area and ensure necessary supplies are available.
- Dispose of contaminated disposable equipment.
- Build rapport with donors to support customer satisfaction and long-term donation.
- Perform administrative duties, including greeting donors, answering phones, and assisting center management as needed.
- Learn and comply with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
- Sanitize and clean equipment and work areas between donors.
- Cross-train and work in other areas to support efficient center operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
