Donor Specialist (28377)

LifeStream•Riverside, CA

About The Position

Provides excellent customer service while conducting donor registration, donor interviews, limited physical assessments, and Whole Blood phlebotomies. Monitors donor and patient recovery and provides care management for adverse donor reactions. The role is also responsible for quality control of various equipment and supplies. Work takes place in laboratory and medical environments, including mobile operations, with high risks. The position may require work at different draw locations as needed. The employee performs duties according to established procedures, policies, training, and accepted practices. Assignments are generally provided with objectives, priorities, and deadlines; completed work is evaluated for soundness, appropriateness, and conformity to policy. The supervisor may assist with unusual situations lacking clear precedents.

Requirements

High school diploma or General Education Diploma (GED).
Excellent customer service and communication skills.
Ability to work with blood and function as a team member.
Ability to follow procedures and maintain accuracy and attention to detail.
Ability to perform successful venipunctures.
Good documentation skills.
Ability to work with machines and sufficient technical aptitude.
Ability to lift 30 pounds.
Basic math skills related to determining donor eligibility, recognition, and draw information.
Ability to drive a standard passenger vehicle.
Knowledge of basic computer operation.
Ability to maintain confidentiality.
Current CPR certification.
Current California driver's license.

Nice To Haves

One to two years of customer service experience is preferred.
Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate, or similar military experience/certification; applicable credentials may be relevant.

Responsibilities

Treat internal and external customers with dignity and respect, providing timely, accurate, professional, courteous, and friendly service.
Perform general and special donor registration using computer and manual processes as needed.
Conduct donor assessments, including blood pressure, temperature, pulse, and hematocrit/hemoglobin tests.
Prepare pre-donation Apheresis samples.
Confidentially interview donors about medical history and current health status.
Perform phlebotomy for Allogeneic Whole Blood and Directed Whole Blood Collection.
Monitor and discontinue manual collection of donor units in the drawing area.
Prepare blood units properly for transport to the Laboratory.
Assist with donor recovery and manage adverse reactions.
Draw specimens for donor retests and other orders.
Set up and break down equipment and supplies daily and perform quality control on specified instruments.
Complete required donor, procedure, quality-control, and cleaning documentation accurately.
Recruit donors to Blood Bank Programs, including Apheresis, and to promotions such as Special Events.
Work at different draw locations as needed.