Donor Specialist
About The Position
The Donor Specialist provides customer service while registering and interviewing blood donors, conducting limited physical assessments, and performing whole blood phlebotomies. The role monitors donor recovery, provides care for adverse donor reactions, and performs quality control on equipment and supplies. Work may take place at different draw locations as needed, including mobile operations. The position requires courteous, timely, accurate, and professional service to donors, other internal and external customers, and the public. Work is performed in laboratory and medical environments with high risks. The employee plans and completes assigned work under established instructions, policies, training, and practices; completed work is evaluated for soundness, appropriateness, and conformity to policy. A high school diploma or GED is required. One to two years of customer service experience is preferred. Current CPR certification and a current California driver's license are required. Relevant medical assistant, nursing assistant, EMT, phlebotomy, or similar military credentials are optional or applicable where relevant.
Requirements
- High school diploma or General Education Diploma (GED).
- Excellent customer service and communication skills.
- Ability to work with blood and function as a team member.
- Ability to follow procedures and maintain accuracy and attention to detail.
- Ability to perform successful venipunctures.
- Good documentation skills.
- Ability to work with machines and sufficient technical aptitude.
- Ability to lift 30 pounds.
- Basic math skills for determining donor eligibility, recognition, and draw information.
- Ability to drive a standard passenger vehicle.
- Knowledge of basic computer operation.
- Ability to maintain confidentiality.
- Current CPR certification.
- Current California driver's license.
Nice To Haves
- One to two years of customer service experience.
- Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate, or similar military experience or certification.
Responsibilities
- Treat internal and external customers with dignity and respect, providing friendly and professional service.
- Perform general and special donor registration using computer systems and manual processes as needed.
- Measure blood pressure, temperature, pulse, and hematocrit/hemoglobin.
- Prepare pre-donation apheresis samples.
- Confidentially interview donors about medical history and current health status.
- Perform phlebotomy for allogeneic whole blood and directed whole blood collections.
- Monitor and discontinue manual collection of donor units in the drawing area.
- Prepare blood units for transport to the laboratory.
- Assist with donor recovery and manage adverse donor reactions.
- Draw specimens for donor retests and other orders.
- Set up and break down equipment and supplies daily, and perform quality control on specified instruments.
- Complete required donor, procedure, quality-control, and cleaning documentation accurately.
- Recruit donors for blood bank programs and promotions, including apheresis and special events.
- Work at different draw locations as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
