Specialist Donor Driver

Versiti • Milwaukee, WI

8d

About The Position

Under direct supervision by department leadership, the Specialist Donor Driver performs phlebotomy collection of whole blood and apheresis products and provides donors with a high level of customer service. The role operates the mobile drive vehicle, loads and unloads supplies, and transports mobile staff safely and efficiently. The Specialist Donor Driver supports high-quality services, contributes to team objectives, and helps maintain a collaborative, respectful team culture through teamwork, effective communication, and professionalism.

The position requires following applicable regulatory and compliance requirements and standard operating procedures. The role also involves setting up mobile sites, maintaining product integrity and donor identification, observing and assisting donors who experience reactions, and completing records and other duties within the scope of the position.

Requirements

• High school diploma or GED required.
• Less than one year of job-related experience required.
• Valid, in-state driver's license required.
• Cargo certification required.
• Knowledge of standardized work routines and methods, general facts and information, and/or the use of simple equipment, machines, and materials; knowledge is usually acquired through on-the-job training.
• Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
• Basic mathematical aptitude and strong attention to detail.
• Ability to apply judgment to written or oral instructions and organize work to support productive workflow.
• Ability to provide a consistently positive donor experience through professional, empathetic, donor-centric service.
• Ability and desire to contribute to a positive team culture through respectful communication, behavior, and collaboration.
• Flexibility to work independently and with a team, and adapt to changing organizational and donor needs.
• Strong communication skills, including respectful giving and receiving of feedback with peers, donors, and leadership.
• Ability to work evening, weekend, and holiday hours.
• Ability to learn and use computer applications needed to perform duties.

Nice To Haves

• One to three years of relevant people-facing experience preferred.

Responsibilities

• Operate a full-size commercial van/Promaster in accordance with DOT guidelines, safely transporting staff, supplies, and equipment.
• Load and unload supplies and set up at mobile sites, including technology systems and quality control.
• Perform donor screening, including collecting donor histories, conducting mini-physicals, and performing phlebotomy.
• Provide donors with respectful, compassionate, professional, customer-service-focused care.
• Respond to customer inquiries, requests, and complaints in a timely and complete manner, escalating to a leader when appropriate.
• May conduct automation using Alyx and/or Trima, recognize and respond to automation reactions, and recruit and convert donors for automation.
• Support a positive team culture and employee experience through teamwork, collaboration, encouragement, and respectful behavior.
• Maintain product integrity and proper identification of donors; perform routine equipment maintenance and complete department records.
• May prepare and pack units for transport.
• Observe donors for reactions, provide reaction care, and assist other staff with reactions when needed.
• Rebook donors for future donation appointments.
• May undergo additional background checks if required by a sponsor when assisting a mobile drive.
• Perform other duties reasonably within the scope of the job classification.
• Follow applicable regulatory and compliance requirements and standard operating policies and procedures.

Benefits

• Medical, dental, and vision plans for eligible full-time regular employees.
• Paid time off and holidays for eligible full-time regular employees.
• Short- and long-term disability insurance for eligible full-time regular employees.
• Life insurance for eligible full-time regular employees.
• 401(k) with a 7% dollar-for-dollar match for eligible full-time regular employees.
• Voluntary programs and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED