Donor Specialist (28376)

LifeStream•Hemet, CA

About The Position

The Donor Specialist provides customer service while registering and interviewing blood donors, conducting limited physical assessments and performing whole blood phlebotomies. The role monitors donor recovery, provides care for adverse donor reactions, and performs quality control for equipment and supplies. Work takes place in laboratory and medical environments, including mobile operations, and may require working at different draw locations. The position requires respectful, professional service to internal and external customers and the public. The employee follows established procedures, completes documentation, handles confidential donor information, and works with equipment and machines. Assignments are generally carried out independently according to instructions, policies, training, and accepted practices, with completed work evaluated for appropriateness and conformity to policy.

Requirements

High school diploma or GED.
Excellent customer service and communication skills.
Ability to work with blood and function as a team member.
Ability to follow procedures and maintain accuracy and attention to detail.
Ability to perform successful venipunctures.
Good documentation skills.
Ability to work with machines and sufficient technical aptitude.
Ability to lift 30 pounds.
Basic math skills related to donor eligibility, recognition, and draw information.
Ability to drive a standard passenger vehicle.
Knowledge of basic computer operation.
Ability to maintain confidentiality.
Current CPR certification.
Current California driver's license.

Nice To Haves

One to two years of customer service experience is preferred.
Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate, or similar military experience/certification.
Emergency Medical Technician Certificate, Medical Assistant or Certified Nursing Assistant Diploma, Phlebotomy Certificate, or similar military experience/certification, if applicable.

Responsibilities

Treat internal and external customers with dignity and respect, providing courteous, timely, accurate, professional, and friendly service.
Perform donor registration on a computer and manually when needed.
Conduct physical tests including blood pressure, temperature, pulse, and hematocrit/hemoglobin measurements.
Prepare pre-donation Apheresis samples.
Confidentially interview donors about medical history and current health status.
Perform phlebotomy for Allogeneic Whole Blood and Directed Whole Blood Collection.
Monitor and discontinue manual collection of donor units in the drawing area.
Prepare blood units for transport to the Laboratory.
Assist with donor recovery and provide care for adverse reactions.
Draw specimens for donor retesting and other orders.
Set up and break down equipment and supplies daily and perform quality control on specified instruments.
Complete required donor, procedure, quality-control, and cleaning documentation accurately.
Recruit donors for Blood Bank Programs, including Apheresis, and for promotions such as special events.
Work at different draw locations as needed.