Donor Specialist

LifeStream•Hemet, CA

2d•$21 - $27•Onsite

About The Position

The Donor Specialist provides customer service while registering and interviewing donors, conducting limited physical assessments and performing Whole Blood phlebotomies. The position monitors donor recovery, manages adverse donor reactions, and performs quality control for specified equipment and supplies. Work takes place in laboratory and medical environments, including mobile operations, and may involve working at different draw locations as needed. The role requires following established procedures, maintaining accurate and confidential records, and treating internal and external customers with dignity, respect, and professionalism. Assignments are generally completed according to defined objectives, priorities, deadlines, policies, and training; completed work is evaluated for soundness, appropriateness, and conformity to policy.

Requirements

High school diploma or GED.
Excellent customer service and communication skills.
Ability to work with blood and function as a team member.
Ability to follow procedures and maintain accuracy and attention to detail.
Ability to perform successful venipunctures.
Good documentation skills and ability to maintain confidentiality.
Ability to work with machines and sufficient technical aptitude.
Ability to lift 30 pounds.
Basic math skills related to donor eligibility, recognition, and draw information.
Ability to drive a standard passenger vehicle.
Basic computer operation knowledge.
Current CPR certification.
Current California driver's license.

Nice To Haves

One to two years of customer service experience is preferred.
Medical Assistant diploma, Certified Nursing Assistant diploma, Emergency Medical Technician certificate, Phlebotomy certificate, or similar military experience or certification.

Responsibilities

Treat internal and external customers with dignity and respect and provide timely, accurate, professional, and friendly service.
Perform general and special donor registration using computer systems and manual processes as needed.
Measure donor blood pressure, temperature, pulse, and hematocrit or hemoglobin.
Prepare pre-donation Apheresis samples.
Confidentially interview donors about their medical history and current health status.
Perform phlebotomy for Allogeneic Whole Blood and Directed Whole Blood collection.
Monitor and discontinue manual collection of donor units in the drawing area.
Prepare blood units for transport to the Laboratory.
Assist with donor recovery and manage adverse reactions.
Draw specimens for donor retests and other orders.
Set up and break down equipment and supplies daily and perform quality control on specified instruments.
Complete required donor, procedure, quality-control, and cleaning documentation accurately.
Recruit donors for Blood Bank programs, including Apheresis, and for promotions such as special events.
Work at different draw locations as needed.