Specialist Donor Driver

Versiti, Inc.•Milwaukee, WI

About The Position

Under direct supervision by department leadership, the Specialist Donor Driver performs phlebotomy collection of whole blood and apheresis products and provides donors with a high level of customer service. The role operates the mobile drive vehicle, loads and unloads supplies, and transports mobile staff safely and efficiently. The position also supports a collaborative, respectful team culture through teamwork, effective communication, and professionalism, helping donors and colleagues feel safe, valued, and respected.

Requirements

High school diploma or GED.
Less than one year of job-related experience.
Knowledge of standardized work routines, general facts and information, and/or simple equipment, machines, and materials; this knowledge is usually acquired through on-the-job training.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude and strong attention to detail.
Ability to apply judgment to written or oral instructions.
Ability to organize work to support productive workflow.
Ability to provide a consistently positive donor experience through professional, empathetic, donor-centric service.
Ability and desire to uphold a positive team culture through respectful communication, behavior, and collaboration.
Flexibility to work independently and with a team, and adaptability to changing organizational and donor needs.
Strong communication skills, including respectfully giving and receiving feedback from peers, donors, and leadership.
Ability to work evening, weekend, and holiday hours.
Ability to learn and use computer applications as required.
Valid, in-state driver's license.
Cargo certification.
Ability to use a navigation system, personal computer, general office equipment, Microsoft Suite, donor screening equipment, and phlebotomy collection equipment as required.

Nice To Haves

1–3 years of relevant people-facing experience.

Responsibilities

Follow all DOT guidelines while operating a full-size commercial van or Promaster and safely transport staff, supplies, and equipment.
Load and unload supplies and set up at mobile sites, including technology systems and quality control.
Perform donor screening, including collecting donor histories, conducting a mini-physical, and performing phlebotomy.
Provide donors with respectful, compassionate, professional customer service; respond to inquiries, requests, and complaints promptly and completely, and escalate issues when appropriate.
May conduct automation using Alyx and/or Trima, recognize and respond to automation reactions, and recruit and convert donors for automation.
Promote a positive team culture through effective collaboration, encouragement, and respectful support of coworkers.
Maintain product integrity and proper donor identification, perform routine equipment maintenance, and complete department records as needed.
May prepare and pack units for transport.
Observe donors for reactions, provide reaction care, and assist other staff with reactions when needed.
Rebook donors for future donation appointments.
May undergo additional background checks if required by a sponsor when assisting a mobile drive.
Perform other duties within the scope of the job classification as required or assigned.
Follow applicable regulatory and compliance requirements and standard operating policies and procedures.