Donor Specialist

North Star Fertility Partners LLC•Washington, DC

8d•$50,000 - $55,000

About The Position

Growing Generations is a family-building agency specializing in surrogacy and egg donation. The Donor Specialist joins the Donor Services Team and reports directly to the Director of Donor Services. The role provides guidance and high-quality customer service to egg and sperm donors, helping them navigate third-party reproduction safely and with a positive experience. The Donor Specialist guides prospective donors through the early stages of their journey, from application review and educational consultations through intake, matching support, and ongoing post-cycle follow-up. The role maintains donor relationships and accurate case records, collaborates with internal teams, and contributes to improvements in donor recruitment, admissions, and program operations.

Requirements

High school diploma or equivalent.
Excellent customer service, phone, and computer skills.
Ability to maintain confidentiality.
Ability to interact with clients from a broad range of cultures and regions.
Positive, flexible attitude and willingness to adapt.
Ability to excel in a fast-paced, performance-driven environment with accountability, initiative, and commitment to individual and team goals.
Excellent verbal and written communication skills and appreciation for human connection.
Empathetic, organized, curious, and innovative.

Nice To Haves

Proficiency in Microsoft Office and Outlook.
Salesforce experience is a plus.

Responsibilities

Review and evaluate incoming donor applications, deciding whether to accept or decline candidates in alignment with program criteria, safety standards, and best practices.
Conduct educational video consultations with prospective donors to explain the donation process, expectations, timelines, and responsibilities.
Guide donors through intake, collecting and reviewing required documentation for completeness, accuracy, and compliance.
Help donors create compelling profiles and present themselves authentically to intended parents.
Serve as the primary contact for assigned donors, providing compassionate service and clear, timely, professional communication.
Collaborate with the Donor Matching team to support successful matches and align donor profiles with client needs.
Partner with internal teams to identify ways to increase donor engagement, improve intake, and drive referrals.
Maintain detailed, accurate case documentation, including communications, decisions, and milestones.
Monitor donor progress and conduct regular case audits to support forward momentum, data integrity, and a seamless experience.
Support donors after cycle completion by collecting and reviewing cycle records, updating profiles, coordinating follow-up, and determining readiness for republication, rematching, or program closure.
Address donor questions and concerns with empathy and professionalism.
Contribute feedback and insights to continuous improvement of donor recruitment, admissions, and program success.
Perform other duties as assigned.