Donor Care Specialist

Cape Cod Healthcare•Hyannis, MA

About The Position

The Donor Care Specialist performs donor screening and blood collection services in accordance with applicable CCHC, CDC, FDA, AABB, and CAP standards. The role includes whole blood collection and therapeutic phlebotomy, including collections at offsite blood drives and in the donor center, as well as preparing and labeling blood components and samples for testing. The specialist documents donor records, enters data and deferrals into the computer system, and helps ensure quality control standards are met. The role also involves obtaining donor and patient specimens, supporting donor recruitment, managing donor-care supply inventory, and maintaining clean, sanitary, and orderly work areas. The specialist provides service excellence to patients, families, visitors, volunteers, and coworkers and follows departmental and hospital policies and procedures, including fire and disaster plans. Additional responsibilities vary by level: Donor Room Specialist I contributes workflow and quality-improvement recommendations and supports departmental programs; Donor Room Specialist II trains, orients, and mentors new hires and students.

Requirements

Ability to read, write, and effectively communicate in English.
High school diploma or GED.
Good interpersonal, written, and verbal communication skills.
Ability to work independently and under pressure.
Prior phlebotomy experience required for Donor Care Specialist I.
Basic Life Support (BLS) certification within 90 days of hire for Donor Care Specialist I.
For Donor Care Specialist II: current Donor Phlebotomy Technician (DPT) (ASCP) certification or Qualification in Donor Phlebotomy (QDP) (ASCP) certification; certification must be maintained.
For Donor Care Specialist II: BLS certification must be maintained.
Proficiency using computers and laptops.

Nice To Haves

National certification or completion of an accredited phlebotomy program preferred for Donor Care Specialist I.
One year of experience as a donor phlebotomist preferred for Donor Care Specialist II.
Working knowledge of blood groups, Rh types, and donation procedures for Donor Care Specialist II.

Responsibilities

Provide service in accordance with hospital customer-service standards to internal and external users of departmental services.
Screen donors for eligibility according to CCHC, CDC, FDA, AABB, and CAP standards.
Perform whole blood collections and therapeutic phlebotomy procedures.
Collect whole blood at offsite blood drives and in the donor center.
Prepare and label blood components and samples for testing.
Accurately document blood donor records and enter data, including donor deferrals, into the computer system; ensure quality control standards are met.
Assist with donor recruitment.
Conduct daily inventory of donor-care supplies, replenish supplies as needed, and send supply-order lists to the Supervisor or designee.
Obtain appropriate blood specimens from donors and patients.
Keep workbenches, testing areas, and other work areas clean, sanitary, and free of clutter.
Maintain knowledge of departmental and hospital policies and procedures, including fire and disaster plans.
Provide service excellence to patients, family members, visitors, volunteers, and coworkers.
Perform other work-related duties and activities as assigned or requested.
For Donor Room Specialist I: recommend workflow practices and improvements in quality or efficiency to the immediate supervisor.
For Donor Room Specialist I: assist Section Supervisors and the Pathologist in maintaining programs such as quality control, instrument calibration, quality assurance and improvement, and development of new methodologies.
For Donor Room Specialist I: maintain professional growth through seminars, workshops, and professional affiliations.
For Donor Room Specialist II: train, orient, and mentor new hires and/or students on departmental procedures and operations.