Donor Care Specialist I, Mobile

BioBridge Global•San Antonio, TX

7d•$19 - $24

About The Position

The Donor Care Specialist I performs medical screening, whole blood phlebotomy, and donor care within the service area, following standard operating procedures and BioBridge Global (BBG) and STB&T policies. The role supports community blood needs by matching eligible donors to the most impactful donation based on current need, blood type, and eligibility. It also supports the enterprise’s mission and vision, upholds its ASPIRE core values, and provides responsive customer service to donors and other customers.

Requirements

High school diploma or general equivalency diploma.
No prior specific work experience is required.
Acquire working knowledge of donor processing criteria, medical terminology, and geography.
Become familiar with the community and area served.
Maintain knowledge of and perform according to standard operating procedures and policies.
Demonstrate competency in donor registration, screening, labeling, whole blood phlebotomy, donor-safety monitoring, product packing, and quality control.
Demonstrate proper equipment use and care.
Complete documentation legibly and adhere to safety procedures.
Strong customer-service and computer skills.
Excellent written and oral communication skills.
Be a team player and maintain confidentiality.
Maintain a neat, well-groomed appearance and act professionally, with organization, attention to detail, and friendly, courteous communication with the public.

Nice To Haves

Phlebotomy certification.
Phlebotomy experience in a blood or plasma center.

Responsibilities

Report to work as scheduled and maintain a professional image and positive demeanor.
Deliver an outstanding donation experience and provide responsive customer service.
Complete required training and competency assignments on time to maintain regulatory compliance.
Load, unload, set up, and pack up mobile collection equipment.
Perform quality control functions, including documentation.
Determine donor eligibility through donor verification, medical-history interviews, and medical screening procedures, including blood pressure, pulse, temperature, and hemoglobin/hematocrit testing by finger stick.
Obtain donor consent before donation.
Perform whole blood phlebotomy.
Assess, treat, and report adverse donor reactions, including required documentation.
Review records and enter data.
Pack collected blood products according to defined manufacturing plans.
Ensure records and blood products are legible, accurately labeled, and complete.
Maintain effective working relationships with coworkers and the supervisor, and report issues involving donors, donor groups, or departmental operations.
Provide assistance to other departments as needed.
Perform other duties as assigned.