Donor Specialist - Mobile Operations

LifeStream•Palm Desert, CA

2d•$17 - $27•Onsite

About The Position

The Donor Specialist provides customer service while registering and interviewing donors, conducting limited physical assessments and whole blood phlebotomies, monitoring donor recovery, and managing adverse donor reactions. The role also performs quality control on designated equipment and supplies and works at different draw locations as needed. The position operates in laboratory and medical environments, including mobile operations, which are described as having high risks. It requires accurate documentation, confidentiality, attention to detail, the ability to work with blood and machines, successful venipuncture skills, and the ability to lift 30 pounds. The role requires a high school diploma or GED, current CPR certification, and a current California driver's license. Relevant medical or phlebotomy credentials, or similar military experience or certification, are optional or applicable where specified. One to two years of customer service experience is preferred. This is a full-time position based at the Palm Desert Distribution Center in Palm Desert, California, with a flexible shift, negligible travel, and an hourly salary range of $17.00 to $27.00. Applicants receiving a conditional offer must undergo a pre-employment drug test. LifeStream is an Equal Opportunity Employer and considers qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Accommodation requests for a medical condition or disability can be made by email or telephone; a representative will respond within two business days.

Requirements

High school diploma or GED.
Excellent customer service and communication skills.
Ability to work with blood and function as a team member.
Ability to follow procedures and maintain confidentiality.
Accuracy and attention to detail, including good documentation skills.
Ability to perform successful venipunctures.
Ability to work with machines and have sufficient technical aptitude.
Ability to lift 30 pounds.
Basic math skills related to determining donor eligibility, recognition, and draw information.
Ability to drive a standard passenger vehicle.
Basic computer operation knowledge.
Current CPR certification.
Current California driver's license.

Nice To Haves

One to two years of customer service experience is preferred.
Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate, or similar military experience or certification (optional or applicable, as specified).

Responsibilities

Treat internal and external customers with dignity and respect, providing courteous, timely, accurate, professional, and friendly service.
Perform general and special donor registration using computer and manual methods as needed.
Conduct donor tests including blood pressure, temperature, pulse, and hematocrit or hemoglobin.
Prepare pre-donation Apheresis samples.
Confidentially interview donors about medical history and current health status.
Perform phlebotomy for allogeneic whole blood and directed whole blood collection.
Monitor and discontinue manual collection of donor units in the drawing area.
Prepare blood units for transport to the laboratory.
Assist with donor recovery and manage adverse reactions.
Draw specimens for donor retests and other orders.
Set up and break down equipment and supplies daily and conduct quality control on specified instruments.
Complete required donor, procedure, quality control, and cleaning documentation accurately.
Recruit donors for blood bank programs and promotions, including Apheresis and special events.
Work at different draw locations as needed.