Donor Specialist - Mobile Operations (28137)

LifeStream•Palm Desert, CA

18h•Onsite

About The Position

The Donor Specialist provides customer service while registering and interviewing donors, conducting limited physical assessments, and performing Whole Blood phlebotomies. The role monitors donor recovery, provides care for adverse donor reactions, and performs quality control for equipment and supplies. The position works at different draw locations as needed, including Mobile Operations. The work involves following established procedures and policies, documenting donor and procedure information, and using judgment to complete assignments. A supervisor sets objectives, priorities, and deadlines, assists with unusual situations, and evaluates completed work for soundness and policy compliance. The work environment includes laboratory and medical settings with high risks, including Mobile Operations. LifeStream is an Equal Opportunity Employer and considers qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Applicants who receive a conditional offer are required to undergo a pre-employment drug test under LifeStream’s guidelines.

Requirements

High school diploma or GED required.
Excellent customer service and communication skills.
Ability to work with blood and function as a team member.
Ability to follow procedures and maintain accuracy and attention to detail.
Ability to perform successful venipunctures.
Good documentation skills.
Ability to work with machines and sufficient technical aptitude.
Ability to lift 30 pounds.
Basic math skills related to donor eligibility, recognition, and draw information.
Ability to drive a standard passenger vehicle.
Knowledge of basic computer operation.
Ability to maintain confidentiality.
Current CPR certification.
Current California driver's license.

Nice To Haves

One to two years of customer service experience is preferred.
Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate, or similar military experience/certification (optional or if applicable).

Responsibilities

Treat internal and external customers with dignity and respect, providing timely, accurate, professional, and friendly service.
Perform general and special donor registration on a computer and manually as needed.
Measure donor blood pressure, temperature, pulse, and hematocrit/hemoglobin.
Prepare pre-donation Apheresis samples.
Confidentially interview donors about medical history and current health status.
Perform phlebotomy for Allogeneic Whole Blood and Directed Whole Blood collection.
Monitor and discontinue manual collection of donor units in the drawing area.
Prepare blood units for transport to the Laboratory.
Assist with donor recovery and manage adverse reactions.
Draw specimens for donor retesting and other orders.
Set up and break down equipment and supplies daily and perform quality control on specified instruments.
Complete required donor, procedure, quality-control, and cleaning documentation accurately.
Recruit donors for Blood Bank programs and promotions, including Apheresis and special events.
Work at different draw locations as needed.