Donor Care Specialist I, Mobile

BioBridge Global•San Antonio, TX

About The Position

The Donor Care Specialist I is responsible for medical screening, whole blood phlebotomy, and donor care within the service area, following standard operating procedures and BioBridge Global (BBG)/STB&T policies. The role supports community blood needs by helping donors make the most impactful donation based on current needs, eligibility, and blood type. The specialist is expected to uphold BioBridge Global’s ASPIRE core values—Accountability, Stewardship, Pioneer, Integrity, Respect, and Excellence—and support and communicate the enterprise’s mission and vision. The position provides world-class customer service by responding to feedback from donors and other internal or external customers, resolving issues, and supporting customer satisfaction processes.

Requirements

High school diploma or General Equivalency Diploma (GED).
No prior specific work experience is required.
Acquire working knowledge of donor processing criteria, medical terminology, and geography.
Become familiar with the community and area served.
Maintain knowledge of and perform work according to standard operating procedures and policies.
Demonstrate competency in donor registration, screening, labeling, whole blood phlebotomy, donor safety monitoring, product packing, and quality control.
Demonstrate proper equipment use and care.
Complete documentation legibly.
Demonstrate adherence to safety procedures.
Have strong customer service and computer skills.
Have excellent written and oral communication skills.
Be a team player and keep information confidential.
Be neat in appearance and well groomed; be professional, organized, detail oriented, communicative, and able to greet the public in a friendly and courteous manner.

Nice To Haves

Phlebotomy certification.
Phlebotomy experience in a blood or plasma center.

Responsibilities

Report to work as scheduled and maintain a professional image and positive demeanor.
Deliver an outstanding donation experience by exceeding donor expectations.
Complete required training and competency assignments on time to maintain regulatory compliance.
Load, unload, set up, and pack up mobile collection equipment.
Perform quality control functions, including documentation.
Determine donor eligibility through donor verification, medical history interviews, and screening procedures, including blood pressure, pulse, temperature, and hemoglobin/hematocrit testing by finger stick.
Obtain donor consent before donation.
Perform whole blood phlebotomy.
Assess, treat, and report adverse donor reactions, including completing documentation.
Review records and enter data.
Pack collected blood products according to defined manufacturing plans.
Ensure records and blood products are legible, accurately labeled, and complete.
Maintain productive working relationships with coworkers and supervisors, and report issues involving donors, donor groups, or departmental operations.
Provide assistance to other departments as needed.
Perform other duties as assigned.