Donor Specialist - Mobile Operations (28137)
About The Position
The Donor Specialist provides customer service while conducting donor registration, confidential donor interviews, limited physical assessments, and Whole Blood phlebotomies. The role monitors donor recovery, manages adverse donor reactions, and performs quality control for equipment and supplies. The position works at different draw locations as needed, including Mobile Operations. The work includes preparing blood units for transport to the Laboratory, collecting donor specimens, accurately completing required records, and recruiting donors for blood bank programs and promotions. The work environment includes laboratory and medical environments with high risks.
Requirements
- High school diploma or General Education Diploma (GED).
- Excellent customer service and communication skills.
- Ability to work with blood and function as a team member.
- Ability to follow procedures and maintain accuracy and attention to detail.
- Ability to perform successful venipunctures.
- Good documentation skills.
- Ability to work with machines and sufficient technical aptitude.
- Ability to lift 30 pounds.
- Basic math skills related to donor eligibility, recognition, and draw information.
- Ability to drive a standard passenger vehicle.
- Knowledge of basic computer operation.
- Ability to maintain confidentiality.
- Current CPR certification.
- Current California driver's license.
- Must perform each essential duty satisfactorily.
Nice To Haves
- One to two years of customer service experience is preferred.
- Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate, or similar military experience/certification is optional or applicable, as stated in the posting.
Responsibilities
- Treat internal and external customers with dignity and respect, providing courteous, timely, accurate, professional, and friendly service.
- Perform general and special donor registration using computer systems or manual processes as needed.
- Conduct donor tests, including blood pressure, temperature, pulse, and hematocrit/hemoglobin measurements.
- Prepare pre-donation Apheresis samples.
- Confidentially interview donors about medical history and current health status.
- Perform phlebotomy for Allogeneic Whole Blood and Directed Whole Blood Collection.
- Monitor and discontinue manual collection of donor units in the drawing area.
- Prepare blood units for transport to the Laboratory.
- Assist with donor recovery and adverse reactions.
- Draw specimens for donor retesting and other orders.
- Set up and break down equipment and supplies daily, and perform quality control on specified instruments.
- Complete required donor, procedure, quality-control, and cleaning documentation accurately.
- Recruit donors for Blood Bank programs, including Apheresis, and promotions such as special events.
- Work at different draw locations as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
