Donor Care Specialist

Cape Cod Healthcare•Hyannis, MA

About The Position

The Donor Care Specialist performs donor screening and whole blood collection, including collections at offsite blood drives and in the donor center, as well as therapeutic phlebotomy procedures. The role prepares and labels blood components and samples, documents donor records and deferrals, enters data, and helps ensure quality control standards are met. The specialist obtains blood specimens from donors and patients, supports donor recruitment, replenishes supplies, and maintains clean and sanitary work areas. The position also requires providing service excellence to patients, families, visitors, volunteers, coworkers, and other users of departmental services while following applicable hospital and departmental policies and procedures. The posting describes two levels. Donor Care Specialist I requires prior phlebotomy experience; national certification or completion of an accredited phlebotomy program is preferred, and BLS certification is required within 90 days of hire. Donor Care Specialist II requires current DPT (ASCP) certification or QDP (ASCP) qualification, both of which must be maintained, and current BLS certification. The second level also includes training, orienting, and mentoring new hires and students.

Requirements

Ability to read, write, and effectively communicate in English.
High school diploma or GED.
Good interpersonal, written, and verbal communication skills.
Ability to work independently and under pressure.
Prior phlebotomy experience is required for Donor Care Specialist I.
Basic Life Support (BLS) certification within 90 days of hire for Donor Care Specialist I.
For Donor Care Specialist II, current Donor Phlebotomy Technician (DPT) (ASCP) certification or Qualification in Donor Phlebotomy (QDP) (ASCP) is required and must be maintained.
For Donor Care Specialist II, BLS certification is required and must be maintained.
Proficiency in using computers and laptops.

Nice To Haves

National certification or completion of an accredited phlebotomy program for Donor Care Specialist I.
One year of experience as a donor phlebotomist for Donor Care Specialist II.
Working knowledge of blood groups, Rh types, and donation procedures.

Responsibilities

Ensure the satisfaction of internal and external users of the department's services according to hospital customer service standards.
Screen donors to determine eligibility under CCHC, CDC, FDA, AABB, and CAP standards.
Perform whole blood collections and therapeutic phlebotomy procedures.
Perform whole blood collections at offsite blood drives and in the donor center.
Prepare and label blood components and samples for testing.
Accurately document blood donor records, enter data, record donor deferrals in the computer system, and ensure quality control standards are met.
Assist with donor recruitment.
Perform daily inventory and replenish donor care supplies as needed, and send supply-order lists to the Supervisor or designee.
Obtain appropriate blood specimens from donors and patients.
Maintain workbenches, testing areas, and other work areas in a clean, sanitary, and uncluttered condition.
Maintain knowledge of departmental and hospital policies and procedures relevant to the job, including fire and disaster plans.
Provide service excellence to patients, family members, visitors, volunteers, and coworkers.
Perform other work-related duties and activities as assigned or requested.
Recommend workflow practices and improvements in quality or efficiency to the immediate supervisor.
Assist Section Supervisors and Pathologist with quality control, instrument calibration, quality assurance and improvement, and development of new methodologies.
Maintain professional growth and development through seminars, workshops, and professional affiliations.
Train, orient, and mentor new hires and/or students on departmental procedures and operations.