Donor Services Training Supervisor

Stanford Health Care•Palo Alto, CA

1d•$50 - $65•Onsite

About The Position

Under the general supervision of the Donor Services Director and technical supervision of the Medical Director, the Training Supervisor leads a comprehensive Donor Services training strategy aligned with Stanford Blood Center’s mission, FDA and AABB regulatory standards, and quality assurance programs. The role governs training priorities, change management, and continuous improvement, and collaborates with department management to ensure staff meet training requirements and documentation is accurate and complete. It also assesses staff performance and training needs, maintains trainer and mentor competencies, and exercises independent judgment in developing and implementing training programs. The supervisor manages direct reports, including hiring, coaching, performance management, and termination, and interprets policy within established objectives and procedures. The position plans, develops, implements, and evaluates training programs for whole blood and apheresis collection, blood donor evaluation, and donor relations. It supervises and develops trainers and mentors, maintains training records and materials, supports regulatory readiness and audits, and leads training-related root-cause analyses and corrective and preventive actions. The role coordinates trainee schedules and assessments with Collections management, supports procedural and operational changes, and ensures training covers donor safety, infection control, bloodborne pathogens, HIPAA and privacy, and data security. The role requires compliance with governmental regulations and Stanford Health Care and Blood Center policies, including health, safety, privacy, and information-security requirements. It may involve entering areas where human blood is handled, with potential for unanticipated bloodborne pathogen exposure through splash or spill. The stated work schedule is day shift, with flexibility to work days, evenings, and weekends as operationally needed.

Requirements

Associate’s degree required.
3–5 years of experience training adult learners required.
1–2 years of supervisory experience required.
Proficiency in understanding and executing procedures, and in teaching policies and procedures using adult-learning principles.
Demonstrated adherence to policies, procedures, and regulatory requirements.
Ability to coach staff, perform performance management, and resolve conflicts professionally.
Strong leadership, customer service, team-building, staff advocacy, safety, and compliance focus.
Effective organizational and planning skills, with flexibility to adjust to change.
Demonstrated enthusiasm for troubleshooting, problem solving, and process improvement.
Proficiency in Microsoft Office and general competency with database programs and digital technology.
Customer-service mindset.
Ability to adjust work schedule to operational needs, including days, evenings, and weekends.
Excellent oral and written communication skills in English.
BLS – Basic Life Support certification required.
Valid in-state California driver’s license required.
Ability to perform the listed physical activities, including frequent sitting, walking, standing, hand use, grasping, fine manipulation, pushing and pulling, and vision-related tasks; occasional bending and lifting or carrying up to 20 pounds; and occasional computer use.
May be required to enter areas where human blood is handled, with potential for unanticipated exposure to bloodborne pathogens by splash or spill.

Nice To Haves

Bachelor’s degree preferred.
Experience working as a trainer, phlebotomist, or charge nurse in a blood center.
Bilingual oral and written proficiency.
Registered Nurse licensure in a state or compact state preferred.

Responsibilities

Plan, develop, implement, and evaluate training programs, processes, and procedures for whole blood and apheresis collection, blood donor evaluation, and blood donor relations, applying adult-learning principles and multimedia presentation.
Collaborate with department management to develop, implement, and maintain training programs and educational materials for Donor Services departments.
Ensure training programs support regulatory readiness and pass internal and external audits; lead root-cause analyses of training-related issues and implement corrective and preventive actions with measurable outcomes.
Maintain training documentation in a regulator-ready state, including employee training files, training plans, training documents, tools, competency assessments, and audits.
Supervise and develop trainers and mentors; establish and maintain a Train-the-Trainer program; evaluate and certify trainers and mentors; and support their continued development and instructional consistency.
Identify high-potential team members, develop leadership and career progression plans, and mentor successors to support continuity of training leadership.
Evaluate, select, and manage external training vendors and consultants, ensuring their content meets regulatory and quality standards and monitoring their performance and outcomes.
Remain current on regulations, standards, developments, and best practices relevant to blood collection, donor evaluation, and donor relations; seek new training tools and trainer-development opportunities.
Update training materials based on SOPs and forms; review SOP and form revisions for accuracy and functionality; and lead or assist with operational implementations and procedural changes.
Ensure training covers donor safety, collection safety, donor evaluation, adverse-event management, infection control, bloodborne pathogens, HIPAA and privacy, and data security.
Directly supervise, schedule, and coordinate new hires during training; collaborate with Collections management to ensure training prepares staff for their duties.
Assess trainee performance, coach trainees, take corrective action, write trainee evaluations for review by appropriate supervisors, and regularly report progress and disciplinary or performance issues to the appropriate supervisor.
Manage direct reports, including hiring, coaching, performance management, and termination; assess Donor Services staff performance and training needs.
Comply with applicable governmental regulations and Stanford Health Care and Blood Center health and safety policies; observe and support good health and safety practices.
Protect the confidentiality and integrity of donor, patient, research subject, and employee information, and avoid inappropriate disclosure of protected health information.
Model customer service, compliance, communication, and professional conduct consistent with organizational standards.