Donor Services Specialist

IDEA • Alexandria, VA

17h • Onsite

About The Position

IDEA (Islamic Development & Empowerment in America) is seeking a qualified candidate to coordinate stewardship activities designed to increase awareness of and support for IDEA. The role helps develop relationships between donors and IDEA and coordinates with relevant departments within the organization. The candidate must be committed to IDEA’s values, principles, vision, and mission.

This is a part-time, temporary position for Ramadan in the Fund Development division, located in Alexandria, Virginia. The anticipated hire period is November 30, 2026, through June 1, 2027. Priority may be given to candidates with greater flexibility in their availability. Travel is required as needed to support organizational activities.

IDEA is committed to safeguarding and protecting individuals encountered through its work. Representatives must adhere to the organization’s values of Integrity, Service, Resilience, Social Innovation, and Collaboration, as well as its Safeguarding, Code of Ethics, and Anti-Harassment and Discrimination policies.

Requirements

• Bachelor’s degree or an equivalent combination of education and work experience.
• At least one year of customer service experience.
• Travel as needed to support organizational activities.
• Fluency in English.
• Excellent verbal and written interpersonal communication skills.
• High-caliber customer service abilities and the ability to represent IDEA positively.
• Attention to detail and effective problem-solving skills.
• Ability to be self-directed while working comfortably in a team environment.
• Ability to work autonomously in a changing environment and keep supervisors informed of problems, opportunities, progress, and other issues.
• Appreciation for and aptitude in creating donor stewardship processes.
• Ability to manage multiple projects simultaneously and achieve objectives.
• Ability to work independently and as part of a team.
• Strong time-management skills and ability to meet goals and deadlines.
• Proficiency in Microsoft Office, including Excel and Word.
• Must be eligible to work in the United States.

Nice To Haves

• Bilingual skills.
• Flexibility in availability; priority may be given to candidates with more flexibility.

Responsibilities

• Process correspondence, answer telephone calls, and respond to email requests.
• Create and maintain data accurately detailing donor transactions and relationships.
• Coordinate with the Finance Department on gift reconciliation, correct channeling of funds, invoicing, and periodic reconciliation of accounts relating to donor stewardship.
• Identify donor issues and address them through resolution and follow-up.
• Identify opportunities for improvement and communicate them to the supervisor.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time