Donor Specialist

LifeStream•San Bernardino, CA

1d•$17 - $27•Onsite

About The Position

The Donor Specialist provides customer service while performing donor registration, confidential health interviews, limited physical assessments, and whole blood phlebotomy. The role monitors donor recovery, provides care management for adverse reactions, and performs quality control on designated equipment and supplies. Work takes place in laboratory and medical environments, including mobile operations, and may involve working at different draw locations as needed. The position requires courteous, timely, accurate, and professional service to internal and external customers and the public. Work is performed under assignments with defined objectives, priorities, and deadlines. The employee follows established instructions, policies, training, and practices, and completed work is evaluated for soundness and conformity to policy. A high school diploma or GED is required. One to two years of customer service experience is preferred.

Requirements

High school diploma or GED.
Excellent customer service and communication skills.
Ability to work with blood and function as a team member.
Ability to follow procedures and maintain accuracy and attention to detail.
Ability to perform successful venipunctures.
Good documentation skills and basic computer-operation knowledge.
Ability to work with machines and have sufficient technical aptitude.
Ability to lift 30 pounds.
Basic math skills related to donor eligibility, recognition, and draw information.
Ability to drive a standard passenger vehicle.
Ability to maintain confidentiality.
Current CPR certification.
Current California driver's license.

Nice To Haves

One to two years of customer service experience.
Medical Assistant diploma, Certified Nursing Assistant diploma, Emergency Medical Technician certificate, Phlebotomy certificate, or similar military experience/certification, where applicable.

Responsibilities

Treat internal and external customers with dignity and respect, providing friendly and professional service.
Perform donor registration using computer and manual processes as needed.
Conduct basic donor assessments, including blood pressure, temperature, pulse, and hematocrit/hemoglobin tests.
Prepare pre-donation Apheresis samples.
Confidentially interview donors about medical history and current health status.
Perform phlebotomy for allogeneic whole blood and directed whole blood collections.
Monitor and discontinue manual donor-unit collection in the drawing area.
Prepare blood units for transport to the laboratory.
Assist with donor recovery and manage adverse donor reactions.
Draw specimens for donor retesting and other orders.
Set up and break down equipment and supplies daily and perform quality control on specified instruments.
Complete required donor, procedure, quality-control, and cleaning documentation accurately.
Recruit donors for blood bank programs and promotions.
Work at different draw locations as needed.