Donor Services Manager

LifeSouth Community Blood Centers•Dunwoody, GA

1d•$62,000 - $68,200

About The Position

LifeSouth Community Blood Centers is seeking an experienced Donor Services Manager based in Dunwoody, Georgia. The role manages whole blood and apheresis collection operations to achieve annual goals efficiently and cost-effectively while maintaining high standards of donor care, customer safety, and satisfaction. The manager leads and develops the donor services team and oversees fixed-site and mobile collection operations. The position is full-time, with an annual starting salary range of $62,000–$68,200. On-call duty is required; nights, weekends, holidays, and travel may be involved. A criminal background check and drug screen are required after a conditional offer of hire.

Requirements

High school diploma or GED.
Three years of previous supervisory experience.
Valid driver's license and ability to meet and maintain LifeSouth driver eligibility requirements.
Ability to multitask and prioritize.
Strong interpersonal and team-building skills.
Ability to communicate effectively orally and in writing.
Knowledge of a variety of computer software applications.
Ability to delegate effectively.
Availability for on-call duty; may work nights, weekends, and holidays, and travel may be required.

Nice To Haves

Prior phlebotomy experience is strongly preferred.
Associate or bachelor's degree preferred.
Commercial Driver's License (CDL) preferred.

Responsibilities

Assist the Regional Director and/or Regional Manager with oversight of blood collection and donor recruitment.
Monitor regional projections and planning to ensure collection goals are met or exceeded.
Supervise staff, including hiring, training, evaluating, and disciplining.
Motivate and educate Donor Services staff, maintain positive team morale, and foster operational cooperation within the district and region.
Plan, organize, manage, and direct whole blood, apheresis, and automated collection operations at fixed sites or mobile locations to ensure appropriate staffing and an efficient process.
Review weekly recruitment goals and projections and implement corrective action when goals or projections are not being met.
Represent and promote LifeSouth and its mission in the community.
Successfully complete the CDL training program and obtain state CDL licensing.
Drive bloodmobiles when necessary.

Benefits

Generous paid time off (PTO) plan.
Medical, dental, and vision insurance available to full-time employees beginning the first of the month after 60 days.
Supplemental life, cancer, accident, and disability insurance.
Mental wellness resources and counseling through telehealth.
Free basic life insurance for full-time employees.
Holiday premium pay on certain holidays for hourly operations staff.
Health Savings Account (HSA) with employer match each pay period.
Employer-funded retirement plan for vested employees and a 403(b) plan.
Access to wages before payday.
CDL bonus program.