Donor Services Manager

Lifesouth Community Blood Centers•Atlanta, GA

About The Position

The Donor Services Manager manages whole blood and apheresis collection operations to achieve annual goals efficiently and cost-effectively. The role provides leadership to maintain high standards of donor care, customer safety, and satisfaction throughout the blood collection process. Based in Dunwoody, Georgia, the position oversees collection operations at fixed sites and on mobile blood drives, and may require driving bloodmobiles when needed. The manager also supports donor recruitment, represents LifeSouth in the community, and helps ensure regional collection goals are met.

Requirements

High school diploma or GED.
Three years of previous supervisory experience.
Valid driver’s license and ability to meet and maintain LifeSouth driver eligibility requirements.
Ability to multitask and prioritize.
Strong interpersonal and team-building skills.
Ability to communicate effectively, both orally and in writing.
Knowledge of a variety of computer software applications.
Ability to effectively delegate.
On-call availability is required; may work nights, weekends, and holidays, and travel may be required.
Criminal background check and drug screen required upon conditional offer of hire.

Nice To Haves

Prior phlebotomy experience is strongly preferred.
Associate or bachelor’s degree preferred.
Commercial Driver’s License (CDL) preferred.

Responsibilities

Assist the Regional Director and/or Regional Manager with oversight of blood collection and donor recruitment.
Monitor regional projections and planning to ensure collection goals are met or exceeded.
Supervise staff, including hiring, training, evaluating, and disciplining.
Motivate and educate Donor Services staff, maintain positive team morale, and foster operational cooperation within the district and region.
Plan, organize, manage, and direct whole blood, apheresis, and automated collection operations at fixed sites or mobile locations.
Review weekly recruitment goals and projections and implement corrective action when goals or projections are not being met.
Represent and promote LifeSouth and its mission to the community.
Successfully complete CDL training and obtain state CDL licensing.
Drive bloodmobiles when necessary.

Benefits

Generous paid time off (PTO) plan.
Medical, dental, and vision insurance available to full-time employees beginning the first of the month after 60 days.
Supplemental life, cancer, accident, and disability insurance.
Mental wellness resources and counseling through telehealth.
Free basic life insurance for full-time employees.
Holiday premium pay on certain holidays for hourly staff in operations.
Health Savings Account (HSA) with employer match each pay period.
Employer-funded retirement plan for vested employees and a 403(b) plan.
Access to wages before payday.
CDL bonus program.