Donor Greeter

Goodwill Industries of Houston•Cypress, TX

About The Position

The Donor Greeter supports Goodwill Houston’s mission by providing a friendly, helpful, and professional donor experience. The role accepts, sorts, and processes incoming donations according to GWH guidelines, ensuring donations are handled efficiently, accurately, and cost-effectively. The position reports to the Store Manager and is part of the Donated Goods Program (DGP). The Donor Greeter welcomes donors, handles donation records and receipts, sorts donations, supports furniture and equipment staging, and helps move materials safely. The role also includes maintaining a clean and safe work area, following organizational policies and safety regulations, and completing other duties assigned by management.

Requirements

High school diploma or equivalent preferred.
Ability to communicate effectively and interact well with people who have diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to perform regular twisting, bending, squatting, kneeling, pushing, and pulling.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet each donor promptly, show appreciation, provide excellent customer service, and invite donors to return.
Collect donations using donation carts and sort them into the appropriate categories.
Accept furniture donations, place them in staging areas, and help move them to the sales floor once priced.
Ensure full raw and outlet equipment is properly labeled when set up.
Operate pallet jacks to move full gaylords and load outbound trailers safely and productively.
Record donations accurately using the donor tablet and provide completed donation receipts to donors.
Use designated personal protective equipment, including high-visibility safety vests and cut-resistant gloves.
Request additional supplies from management when supplies are running low.
Assist with loading and unloading equipment as needed.
Help maintain the safety and security of associates, donors, and company property.
Perform necessary janitorial work and maintain good housekeeping, keeping aisles and fire-exit pathways clear.
Report all work incidents and injuries immediately.
Follow GWH policies and procedures, loss prevention and safety regulations, guiding principles, and applicable laws and regulations.
Demonstrate professionalism, good judgment, a friendly and cooperative attitude, punctuality, dependability, and confidentiality.
Adapt, multitask, make quick decisions, and collaborate effectively in a fast-paced, team-oriented environment.
Perform other duties as assigned by management.