Donor Greeter
About The Position
The Donor Greeter represents Goodwill at the donation area, greeting and assisting donors and helping move donated goods through the donation center for sorting and processing. The role includes unloading and pre-sorting donations, transferring goods in material handling equipment, and moving merchandise to the sales floor for stocking, rotation, and display. The Donor Greeter provides customer service, offers tax receipts, and supports individuals with disabilities or disadvantages by collaborating with them and assisting in Goodwill’s rehabilitation process. The position requires maintaining clean, organized, and safe work areas according to company procedures, including Kaizen standards. The Donor Greeter works with store management and other associates to ensure donations reach the sales floor promptly, follows company policies, and maintains confidentiality regarding Goodwill and the people it serves. The work environment includes outdoor work throughout the year, dust, and noise.
Requirements
- No experience required.
- Ability to provide good customer service and be friendly and polite.
- Ability to make quick decisions regarding merchandise quality.
- Ability to follow written or verbal instructions.
- Ability to work with minimum supervision.
- Ability to develop and maintain effective working relationships with supervisors, co-workers, customers, donors, and persons receiving services.
- Ability to maintain a positive, friendly attitude and a neat, clean, well-groomed appearance.
- Ability to work with disabled or disadvantaged persons and assist in Goodwill’s rehabilitation process.
- Must be able to work flexible hours, including nights and weekends.
- Must be willing to transfer to other stores as requested.
- Ability to lift at least 30 pounds; stand for long periods; and bend, reach, and stretch repeatedly during a shift, including reaching above the shoulders continually.
- Capable of working significant portions of shifts outdoors throughout the year.
Nice To Haves
- Ability to read, write, and speak English (preferred).
- Basic math aptitude.
Responsibilities
- Greet and thank donors courteously, assist with unloading donations from vehicles, offer tax receipts, and maintain accurate daily donor counts.
- Follow Donor Greeter Attendant SOPs, including greeting donors within 10 seconds and using the specified greeting and thanks.
- Keep donor-facing areas, the donation center, and work areas clean, neat, and organized according to Kaizen procedures.
- Pre-sort hard goods using established procedures and place items and textiles into designated material handling equipment.
- Transfer full material handling equipment to the area where goods are sorted, graded, or hung.
- Handle trash as directed and clean work areas at the end of each shift.
- Work with store management and associates to move donations to the sales floor in a timely manner.
- Follow company and department policies and procedures, observe safety rules, and maintain the required upkeep of the work area.
- Report accidents or injuries immediately and maintain confidentiality regarding Goodwill and persons receiving services.
- Attend meetings and training sessions as required.
- Maintain acceptable attendance, personal hygiene, dress code, and company-issued name badge standards.
- Demonstrate respectful, positive work habits and serve as a role model for employees and program participants.
- Provide support services to individuals with disabilities or disadvantages and assist in the rehabilitation process.
- Assist in other areas as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
