Garfield Heights - Donor Door Attendant
About The Position
Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a Donor Door Attendant in Cleveland, Ohio (Garfield Heights). The role is the first point of contact for donors bringing goods to the store. The attendant greets donors, helps unload donations from vehicles, provides tax receipts, tracks daily donation counts, and begins sorting donated items into categories. The role also includes keeping the donor-door area clean and safe, securing it at the end of the day, and supporting store production goals through donation processing activities. Pay is $13.40 per hour. A background check is required.
Requirements
- Courtesy and tact when dealing with people.
- Background check required.
Nice To Haves
- Previous work with the public preferred.
- High school diploma or GED preferred.
Responsibilities
- Ensure 100% donor and customer satisfaction.
- Greet donors promptly, courteously, and in a friendly manner; help unload donations, offer tax receipts, and maintain accurate daily donation counts.
- Keep the donor-door area neat and clean, follow safety practices and policies, and report equipment or building malfunctions to store team leadership.
- Secure the donor door at the end of each day, including bringing in the bell hose if applicable, closing and locking the door, and completing other store-specific closing needs.
- Notify store team leadership about sizable donated items that cannot be stored or moved safely.
- Handle donations carefully and quickly presort resaleable merchandise into categories, including apparel, shoes, purses, wares, electrical and mechanical items, books, and miscellaneous items.
- Tag totes, bins, and duros as directed and place them in assigned areas; assist with material movement labels.
- Level off totes to support safety and follow the two-finger rule when filling and stacking.
- Embody DGR (Donated Goods Retail) MODE Guiding Principles.
- Support production goals through processing activities, directly or indirectly.
- Give every donor a receipt and end each donor interaction with: “You changed a life today, Thank you!”
- Follow agency safety policies and guidelines, and work with supervisors and team members to address identified safety concerns.
- Perform other duties as assigned.
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- Full-time employees are eligible for medical, dental, and vision benefits at a fraction of the premium cost.
- Short-term and long-term disability insurance at no cost for full-time employees.
- Life insurance at no cost for full-time employees.
- Paid holidays for full-time employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
