University Heights - Donor Door Attendant
About The Position
Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a Donor Door Attendant in University Heights, Ohio. The role assists community members donating goods at the store by greeting donors, helping unload donations, providing tax receipts, maintaining daily donation counts, and beginning to sort items into categories. The attendant helps keep the donor door area clean and safe, handles donations carefully, and supports store production goals through processing activities. The position also includes tagging and placing totes, bins, and duros in assigned areas; following safe tote-filling and stacking practices; and securing the donor door at the end of each day. The attendant follows agency safety policies, reports equipment or building problems and unsafe or unmanageable donated items to store leadership, and performs other duties as assigned. A background check is required.
Requirements
- Courtesy and tact when dealing with people.
- A background check is required.
Nice To Haves
- Previous work with the public is preferred.
- High school diploma or GED is preferred.
Responsibilities
- Ensure donor and customer satisfaction.
- Greet donors promptly, courteously, and in a friendly manner; assist with unloading donations, offer tax receipts, and maintain accurate daily donation counts.
- Keep the donor door area neat and clean and follow safety practices, procedures, and policies.
- Report equipment or building malfunctions to store team leadership.
- Secure the donor door at the end of each day, including bringing in the bell hose if applicable, closing and locking the door, and completing store-specific closing tasks.
- Notify store team leadership about sizable donated items that cannot be stored or moved safely.
- Carefully handle donations and quickly presort resaleable merchandise into categories as directed, including apparel, shoes, purses, wares, electrical and mechanical items, books, and miscellaneous items.
- Tag totes, bins, and duros as directed, place them in assigned areas, and assist with material movement labels.
- Level off totes for safety and follow the two-finger rule when filling and stacking them.
- Embody DGR (Donated Goods Retail) MODE Guiding Principles.
- Support production goals through direct or indirect processing activities.
- Give every donor a receipt and end every donor interaction with “You changed a life today, Thank you!”
- Follow agency safety policies and guidelines and participate with supervisors and team members in addressing identified safety concerns.
- Perform other duties as assigned.
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- Full-time employees are eligible for medical, dental, and vision benefits at a fraction of the premium cost.
- Short-term and long-term disability insurance at no cost for full-time employees.
- Life insurance at no cost for full-time employees.
- Paid holidays for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
