Willowick - Donor Door Attendant

Goodwill Industries of Gr. Cleveland & East Central Ohio•Willowick, OH

3d•Onsite

About The Position

The Donor Door Attendant assists community members who donate goods at Goodwill stores in Willowick, Ohio. The role greets donors, helps unload donations, provides tax receipts, records daily donation counts, and begins sorting donated items. It also involves keeping the donor door area clean and safe, securing it at the end of the day, labeling and moving containers, and supporting production goals. A background check is required.

Requirements

Courtesy and tact when dealing with people.
A background check is required.

Nice To Haves

Previous work with the public is preferred.
High school diploma or GED is preferred.

Responsibilities

Ensure donor and customer satisfaction.
Greet donors promptly, courteously, and in a friendly manner; assist with unloading vehicle donations, provide tax receipts, and maintain accurate daily donation counts.
Keep the donor door area neat and clean, follow safety practices and policies, and report equipment or building malfunctions to store team leadership.
Secure the donor door at the end of each day, including bringing in the bell hose if applicable and completing store-specific closing tasks.
Notify store team leadership about sizable donations that cannot be safely stored or moved.
Handle donations carefully and quickly pre-sort resaleable merchandise into categories as directed, including apparel, shoes, purses, wares, electrical and mechanical items, books, and miscellaneous items.
Tag totes, bins, and duros as directed and place them in assigned areas; assist with material movement labels.
Level off totes for safety and follow the two-finger rule when filling and stacking them.
Embody DGR (Donated Goods Retail) MODE Guiding Principles.
Support production goals through processing activities, directly or indirectly.
Give every donor a receipt and end every donor interaction with “You changed a life today, Thank you!”
Follow agency safety policies and guidelines and participate with supervisors and team members in addressing identified safety concerns.
Perform other duties as assigned.

Benefits

Bonus incentive plan
Daily Pay
Generous paid time off
Retirement planning with company match
Employee Assistance Program
Employee discount
For full-time employees: medical, dental, and vision benefits at a fraction of the premium cost
For full-time employees: short-term and long-term disability insurance at no cost
For full-time employees: life insurance at no cost
For full-time employees: paid holidays