Donor Center Phlebotomist

Versiti, Inc. • Lafayette, IN

5d

About The Position

Under direct supervision by department leadership, the Donor Center Phlebotomist performs phlebotomy collection of whole blood and apheresis products. The role delivers an excellent donor experience through warm, professional, service-oriented interactions and is committed to providing high-quality services. The position works cooperatively as a supportive team member and contributes to team objectives and a collaborative, respectful employee culture. The individual models teamwork, effective communication, and professionalism, helping donors and colleagues feel safe, valued, and respected.

The role performs donor screening, mini-physicals, and phlebotomy; may conduct automated collections using Alyx and/or Trima; and maintains product integrity, donor identification, equipment, and department records. It also includes observing donors for reactions and providing or assisting with reaction care, rebooking donors, and following applicable regulatory, compliance, and operating procedures. Evening, weekend, and holiday availability is required.

Requirements

• High school diploma or GED.
• Knowledge of standardized work routines and methods, general facts and information, and/or use of simple equipment, machines, and materials; this knowledge is typically acquired through on-the-job training.
• Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
• Basic mathematical aptitude and strong attention to detail.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to maintain productive workflow.
• Ability to provide consistently positive, professional, empathetic, donor-centric service.
• Ability and desire to contribute to a positive team culture through respectful communication, behaviors, and collaboration.
• Flexibility to work independently and with a team, and adaptability to changing organizational and donor needs.
• Strong communication skills, including the ability to respectfully give and receive feedback from peers, donors, and leadership.
• Ability to work evening, weekend, and holiday hours.
• Ability to learn and use required computer applications.
• Personal computer skills, including desktop, laptop, or tablet use.
• Ability to use general office equipment, including a computer, printer, fax machine, and copy machine.
• Ability to use Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to use screening equipment, including a lancet, sphygmomanometer (blood pressure cuff), temperature probe, and hemoglobin analyzer.
• Ability to use phlebotomy collection equipment, which may include a blood mixer, Trima, and Alyx.

Nice To Haves

• Less than one year of job-related experience preferred.
• One to three years of relevant people-facing experience preferred.

Responsibilities

• Performs donor screening, including collecting donor histories, mini-physicals, and phlebotomy.
• Provides customer-service excellence, responds to donor inquiries, requests, and complaints in a timely and complete manner, and escalates concerns when appropriate.
• Interacts with donors respectfully, compassionately, and professionally to provide a service-centric experience.
• May conduct automated collections using Alyx and/or Trima, recognize and respond to automation reactions, and recruit and convert donors for automation.
• Supports a positive team culture and employee experience through teamwork, collaboration, encouragement, and respectful behavior toward coworkers.
• Maintains product integrity and proper donor identification, performs routine equipment maintenance, and completes department records as needed.
• Observes donors for reactions, provides reaction care, and assists other staff with reactions when needed.
• Rebooks donors for future donation appointments.
• May undergo additional background checks required by a sponsor when asked to assist a mobile operation.
• Performs other duties reasonably within the scope of the job classification.
• Understands and complies with applicable regulatory and compliance requirements and standard operating policies and procedures.

Benefits

• Medical, dental, and vision plans for eligible full-time regular employees.
• Paid time off and holidays for eligible full-time regular employees.
• Short- and long-term disability insurance for eligible full-time regular employees.
• Life insurance for eligible full-time regular employees.
• 401(k) with a 7% dollar-for-dollar match for eligible full-time regular employees.
• Voluntary programs and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED