Donor Care Specialist

Cape Cod Healthcare•Hyannis, MA

About The Position

The Donor Care Specialist supports blood collection operations at offsite blood drives and in the donor center. The role provides service to internal and external users in accordance with hospital customer service standards, performs donor screening and whole blood collection, and prepares, labels, processes, and transports blood components and samples. The specialist also helps maintain supplies, equipment, records, work areas, and quality programs, and assists with donor recruitment and therapeutic phlebotomy as needed.

Requirements

Ability to read, write, and communicate in English.
High school diploma/GED or higher.
Meet one of the following: at least 1 year of phlebotomy experience, or at least 6 months of experience as a donor phlebotomist.
Working knowledge of blood groups, Rh types, and donation procedures.
Good interpersonal, written, and verbal communication skills.
Ability to work independently and under pressure.
Basic Life Support (BLS) certification, to be obtained within 90 days of the position start; it is offered within.
Proficiency using computers and laptops.
PBT certification through NHA or ASCP, which must be maintained, or current ASCP Donor Phlebotomy (DPT) certification if obtained before June 2024. Certification may be obtained within the first 12 months of hire.

Nice To Haves

National certification or completion of an accredited phlebotomy program.

Responsibilities

Ensure satisfaction of internal and external users of the department’s services according to hospital customer service standards.
Recommend workflow practices and improvements in quality or efficiency to the immediate supervisor.
Assist with loading and unloading supplies and equipment at blood drive sites.
Set up equipment at the beginning of blood drives and break it down at the end.
Perform daily quality control before blood drives begin.
Screen donors for eligibility according to CCHC, CDC, FDA, AABB, and CAP standards.
Perform all aspects of whole blood collection at offsite blood drives and in the donor center.
Prepare and label blood components and samples for testing.
Document blood donor records accurately and enter data, including donor deferrals, into the computer system; ensure quality control standards are met.
Pack blood units in transport coolers with ice and pack samples for testing for driver or courier transport to the donor center.
Process blood components.
Assist with donor recruitment.
Perform daily inventory, pack required donor-care supplies in totes for blood drives, pick up supplies from the donor center as needed, and send supply-order lists to the supervisor or designee.
Obtain appropriate blood specimens from donors and patients.
Perform therapeutic phlebotomy in the donor center as needed.
Maintain workbenches, testing areas, and other work areas in a clean, sanitary, and uncluttered condition for the safety of patients, guests, and staff.
Maintain knowledge of departmental and hospital policies and procedures relevant to the job, including fire and disaster plans.
Assist Section Supervisors and the Pathologist with programs including quality control, instrument calibration, quality assurance and improvement, and development of new methodologies.
Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of trends in the field.
Consistently provide service excellence to patients, family members, visitors, volunteers, and coworkers.
Perform other work-related duties and activities as assigned or requested.