Specialist Donor

Versiti • Greenfield, WI

6d

About The Position

Under direct supervision by department leadership, the Specialist Donor performs phlebotomy collection of whole blood and apheresis products. The role delivers an excellent donor experience through warm, professional, service-oriented interactions and is committed to providing high-quality services. The Specialist Donor works cooperatively as a supportive team member and contributes to team objectives. The position also helps promote and maintain a collaborative, respectful team culture and an engaging employee experience by modeling teamwork, effective communication, and professionalism, and fostering an environment where donors and colleagues feel safe, valued, and respected.

Requirements

• High school diploma or GED.
• Knowledge of standardized work routines and methods, general facts and information, and/or use of simple equipment, machines, and materials; this knowledge is usually acquired through on-the-job training.
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and department manuals.
• Basic mathematical aptitude and strong attention to detail.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide productive workflow.
• Ability to provide a consistently positive donor experience through professional, empathetic, donor-centric service.
• Ability and desire to contribute to and uphold a positive team culture through respectful communication, behavior, and collaboration.
• Flexibility to work independently and with a team, and adaptability to changing organizational and donor needs.
• Strong communication skills, including the ability to respectfully provide and receive feedback from peers, donors, and leadership.
• Ability to work evening, weekend, and holiday hours.
• Ability to learn and use required computer applications.
• Required tools and technology include a personal computer (desktop, laptop, or tablet); general office equipment (computer, printer, fax, and copy machine); Microsoft Suite (Word, Excel, PowerPoint, and Outlook); screening equipment including a lancet, sphygmomanometer (BP cuff), temperature probe, and hemoglobin analyzer; and phlebotomy collection equipment that may include a blood mixer, Trima, and Alyx.

Nice To Haves

• Less than 1 year of job-related experience is preferred.
• 1–3 years of relevant people-facing experience is preferred.

Responsibilities

• Perform donor screening, including collecting donor histories, conducting a mini-physical, and performing phlebotomy.
• Treat donors with customer service excellence and present a positive image.
• Respond to customer inquiries, requests, and complaints in a timely and complete manner, escalating to a leader when appropriate.
• Provide a service-centric donor experience through respectful, compassionate, and professional interactions.
• May conduct automation using Alyx and/or Trima, including recognizing and responding to automation reactions.
• Recruit and convert donors for automation.
• Contribute to and uphold a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and supporting coworkers through kind and respectful behavior.
• Maintain product integrity, ensure proper identification of donors, perform routine equipment maintenance, and complete department records as needed.
• Observe donors for reactions, provide reaction care, and assist other staff with handling reactions as needed.
• Rebook donors for future donation appointments.
• May be subject to additional background checks required by a sponsor when asked to assist a mobile operation.
• Perform other duties as required or assigned that are reasonably within the scope of the job classification.
• Understand and perform in accordance with applicable regulatory and compliance requirements.
• Comply with standard operating policies and procedures.

Benefits

• Medical, dental, and vision plans for eligible full-time regular employees.
• Paid time off (PTO) and holidays for eligible full-time regular employees.
• Short- and long-term disability insurance for eligible full-time regular employees.
• Life insurance for eligible full-time regular employees.
• 401(k) plan with a 7% dollar-for-dollar match for eligible full-time regular employees.
• Voluntary programs and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED