Specialist Donor

Versiti, Inc.•Kenosha, WI

About The Position

Under direct supervision by department leadership, the Specialist Donor performs phlebotomy collection of whole blood and apheresis products. The role delivers an excellent donor experience through warm, professional, service-oriented interactions and provides high-quality service. The Specialist Donor works cooperatively as a supportive team member, contributes to team objectives, and helps promote a collaborative, respectful team culture and engaging employee experience. The role models teamwork, effective communication, and professionalism, fostering an environment where donors and colleagues feel safe, valued, and respected. Versiti provides a comprehensive benefits package based on job classification. Full-time regular employees are eligible for medical, dental, and vision plans; paid time off and holidays; short- and long-term disability; life insurance; a 7% dollar-for-dollar 401(k) match; voluntary programs; and discount programs. Salary and benefits details are shared during phone screening based on location and qualifications.

Requirements

High school diploma or GED required.
Knowledge of standardized work routines and methods, general facts and information, and/or the use of simple equipment, machines, and materials; knowledge is usually acquired through on-the-job training.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and other department manuals.
Basic mathematical aptitude and strong attention to detail.
Ability to apply judgment to written or oral instructions.
Ability to organize work to provide productive workflow.
Ability to provide a consistently positive donor experience through professional, empathetic, donor-centric service.
Ability and desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration.
Flexibility to work independently and with a team, and adaptability to changing organizational and donor needs.
Strong communication skills, including the ability to respectfully provide and receive feedback from peers, donors, and leadership.
Ability to work evening, weekend, and holiday hours.
Ability to learn and use computer applications required to perform duties.
Personal computer (desktop, laptop, or tablet) required.
General office equipment, including computer, printer, fax, and copy machine, required.
Microsoft Suite (Word, Excel, PowerPoint, Outlook) required.
Screening equipment, including lancet, sphygmomanometer (BP cuff), temperature probe, and hemoglobin analyzer, required.
Phlebotomy collection equipment, which may include a blood mixer, Trima, and Alyx.

Nice To Haves

Less than 1 year of job-related experience preferred.
1–3 years of relevant people-facing experience preferred.

Responsibilities

Perform donor screening, including collecting donor histories, conducting a mini-physical, and performing phlebotomy.
Treat donors with customer service excellence and present a positive image; respond to inquiries, requests, and complaints promptly and completely, escalating to a leader when appropriate.
Provide a respectful, compassionate, and professional donor experience.
May conduct automation using Alyx and/or Trima, recognize and respond to automation reactions, and recruit and convert donors for automation.
Contribute to and uphold a positive team culture and employee experience through teamwork, effective collaboration, an encouraging environment, and respectful support of coworkers.
Maintain product integrity and ensure proper identification of all donors; perform routine equipment maintenance and complete department records as needed.
Observe donors for reactions, provide reaction care, and assist other staff with handling reactions when needed.
Rebook donors for future donation appointments.
May be subject to additional background checks required by a sponsor when asked to assist with a mobile operation.
Perform other duties reasonably within the scope of the job classification.
Understand and perform duties in accordance with applicable regulatory and compliance requirements.
Comply with standard operating policies and procedures.