Specialist Donor

Versiti, Inc. • Greenfield, WI

7d

About The Position

Under direct supervision by department leadership, the Specialist Donor performs phlebotomy collection of whole blood and apheresis products. The role delivers an excellent donor experience through warm, professional, service-oriented interactions and high-quality service. The Specialist Donor works cooperatively, supports team members, and contributes to team objectives and a collaborative, respectful employee culture. The individual models teamwork, effective communication, and professionalism, helping donors and colleagues feel safe, valued, and respected.

Requirements

• High school diploma or GED required.
• Knowledge of standardized work routines and methods, general facts and information, and/or use of simple equipment, machines, and materials; knowledge is usually acquired through on-the-job training.
• Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Basic mathematical aptitude and strong attention to detail.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide productive workflow.
• Ability to provide a consistently positive donor experience through professional, empathetic, donor-centric service.
• Ability and desire to contribute to and uphold a positive team culture through respectful communication, behavior, and collaboration.
• Flexibility to work independently and with a team, and adaptability to changing organizational and donor needs.
• Strong communication skills, including respectfully providing and receiving feedback from peers, donors, and leadership.
• Ability to work evening, weekend, and holiday hours.
• Ability to learn and use required computer applications.
• Less than one year of job-related experience is preferred.
• One to three years of relevant people-facing experience is preferred.

Responsibilities

• Perform donor screening, including collecting donor histories, conducting mini-physicals, and performing phlebotomy.
• Treat donors with customer service excellence and present a positive image; respond to inquiries, requests, and complaints promptly and completely, escalating to a leader when appropriate.
• Provide a respectful, compassionate, professional, service-centric donor experience.
• May conduct automation using Alyx and/or Trima, recognize and respond to automation reactions, and recruit and convert donors for automation.
• Support a positive team culture and employee experience through teamwork, collaboration, encouragement, and respectful support of coworkers.
• Maintain product integrity and proper donor identification; perform routine equipment maintenance and complete department records as needed.
• Observe donors for reactions, provide reaction care, and assist other staff in handling reactions when needed.
• Rebook donors for future donation appointments.
• May undergo additional background checks if required by a sponsor when asked to assist with a mobile.
• Perform other duties reasonably within the scope of the job classification.
• Understand and comply with applicable regulatory and compliance requirements, standard operating policies, and procedures.

Benefits

• Medical, dental, and vision plans for eligible full-time regular employees.
• Paid time off and holidays for eligible full-time regular employees.
• Short- and long-term disability insurance for eligible full-time regular employees.
• Life insurance for eligible full-time regular employees.
• 401(k) with a 7% dollar-for-dollar match for eligible full-time regular employees.
• Voluntary programs and discount programs for eligible full-time regular employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED