Specialist Donor

Versiti • Kenosha, WI

6d

About The Position

Versiti is a healthcare organization focused on blood donation, research, diagnostic laboratory services, and improving patient outcomes. The Specialist Donor works under the direct supervision of department leadership and performs phlebotomy collection of whole blood and apheresis products. The role provides donors with a warm, professional, service-oriented experience and delivers high-quality services as a collaborative, supportive team member.

The Specialist Donor also contributes to a respectful and engaging team culture by modeling teamwork, effective communication, and professionalism, and by helping donors and colleagues feel safe, valued, and respected. The position requires compliance with applicable regulatory requirements and standard operating procedures.

The role requires a high school diploma or GED. Less than one year of job-related experience is listed, with one to three years of relevant, people-facing experience preferred. The position requires flexibility to work evening, weekend, and holiday hours.

Requirements

• High school diploma or GED.
• Knowledge of standardized work routines and methods, general facts and information, and/or use of simple equipment, machines, and materials; knowledge is usually acquired through on-the-job training.
• Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
• Basic mathematical aptitude and strong attention to detail.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide a productive workflow.
• Ability to provide consistently positive, professional, empathetic, donor-centric service.
• Ability and desire to contribute to a positive team culture through respectful communication, behavior, and collaboration.
• Flexibility to work independently and with a team, and adaptability to changing organizational and donor needs.
• Strong communication skills, including respectfully providing and receiving feedback from peers, donors, and leadership.
• Ability to work evening, weekend, and holiday hours.
• Ability to learn and use computer applications required to perform the job.
• Less than one year of job-related experience is listed.
• Required tools and technology include a personal computer, general office equipment, Microsoft Suite, donor screening equipment, and phlebotomy collection equipment.

Nice To Haves

• One to three years of relevant people-facing experience.

Responsibilities

• Perform donor screening, including collecting donor histories, conducting a mini-physical, and performing phlebotomy.
• Provide customer-service excellence and a positive, respectful, compassionate, and professional donor experience.
• Respond to customer inquiries, requests, and complaints in a timely and complete manner, escalating to a leader when appropriate.
• Conduct automation using Alyx and/or Trima when needed, including recognizing and responding to automation reactions.
• Recruit and convert donors for automation.
• Promote a positive team culture and employee experience through teamwork, collaboration, encouragement, and respectful support of coworkers.
• Maintain product integrity, ensure proper identification of donors, perform routine equipment maintenance, and complete department records as needed.
• Observe donors for reactions, provide reaction care, and assist other staff in handling reactions when needed.
• Rebook donors for future donation appointments.
• Complete additional background checks required by a sponsor if asked to assist a mobile collection.
• Perform other duties reasonably within the scope of the job classification.
• Understand and follow applicable regulatory and compliance requirements and standard operating policies and procedures.

Benefits

• Eligible full-time regular employees may receive medical, dental, and vision plans.
• Paid time off and holidays.
• Short- and long-term disability insurance.
• Life insurance.
• 401(k) with a 7% dollar-for-dollar match.
• Voluntary programs and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED