Donor Specialist
About The Position
The Donor Specialist provides customer service while conducting donor registration, confidential donor interviews, limited physical assessments, and whole blood phlebotomies. The role monitors donor and patient recovery, manages care for adverse donor reactions, and performs quality control for equipment and supplies. Work may take place at different draw locations as needed, including mobile operations. The position works under assignments that define objectives, priorities, and deadlines. The employee plans and carries out the steps to complete assignments in accordance with instructions, policies, training, and accepted practices. Completed work is evaluated for soundness, appropriateness, and policy compliance; methods are not generally reviewed in detail. The work environment includes laboratory and medical settings with high risks, including mobile operations. The role requires the ability to lift 30 pounds and to work with blood and equipment.
Requirements
- High school diploma or GED.
- Excellent customer service and communication skills.
- Ability to work with blood and function as a team member.
- Ability to follow procedures and maintain accuracy and attention to detail.
- Ability to perform successful venipunctures.
- Good documentation skills.
- Ability to work with machines and sufficient technical aptitude.
- Ability to lift 30 pounds.
- Basic math skills for determining donor eligibility, recognition, and draw information.
- Ability to drive a standard passenger vehicle.
- Basic computer operation skills.
- Ability to maintain confidentiality.
- Current CPR certification.
- Current California driver's license.
Nice To Haves
- One to two years of customer service experience is preferred.
- Medical Assistant diploma, Certified Nursing Assistant diploma, Emergency Medical Technician certificate, Phlebotomy certificate, or similar military experience/certification; listed as optional or applicable qualifications.
Responsibilities
- Treat internal and external customers with dignity and respect, providing friendly, professional, timely, and accurate service.
- Complete donor registration using computer and manual processes as needed.
- Perform donor assessments, including blood pressure, temperature, pulse, and hematocrit/hemoglobin tests.
- Prepare pre-donation apheresis samples.
- Confidentially interview donors about medical history and current health status.
- Perform phlebotomy for allogeneic whole blood and directed whole blood collection.
- Monitor and discontinue manual collection of donor units in the drawing area.
- Prepare blood units for transport to the laboratory.
- Assist with donor recovery and manage adverse reactions.
- Draw specimens for donor retests and other orders.
- Set up and break down equipment and supplies daily and perform quality control on specified instruments.
- Complete donor, procedure, quality control, and cleaning documentation accurately.
- Recruit donors to blood bank programs and promotions.
- Work at different draw locations as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
