Donor Care Specialist I

South Bend Medical Foundation Inc•South Bend, WA

9d•$15 - $16•Onsite

About The Position

South Bend Medical Foundation (SBMF) is seeking a welcoming and compassionate Donor Care Specialist I to support donors at its fixed donor centers. The role suits someone with strong technical and customer-service skills who enjoys building positive relationships with donors. The Donor Care Specialist I performs donor scheduling, registration, screening, blood collection, quality control, and recordkeeping. The position also helps recruit and schedule donors and may support mobile blood drives as assigned. The work takes place primarily in a clean, well-lit, temperature-controlled donor center and involves contact with blood, biohazardous materials, and other potentially infectious substances. Appropriate personal protective equipment is provided. SBMF is a not-for-profit organization committed to investment in quality, technology, and community. Its RISE values are Respect, Innovation, Stewardship, and Excellence.

Requirements

High school diploma or equivalent.
Strong typing and data-entry skills.
Excellent interpersonal, communication, and donor-service skills.
Ability to recruit and schedule donors in a professional and engaging manner.
Ability to maintain donor confidentiality.
Valid driver’s license.
Ability to use a personal vehicle when necessary.
CPR certification.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Phlebotomy education, training, or experience preferred.

Responsibilities

Schedule, register, screen, and collect blood from donors in accordance with FDA and AABB guidelines.
Enter donor information into the computer system and accurately obtain and document vital signs.
Complete required screening and collection documentation and obtain required signatures.
Maintain complete, accurate, and confidential donor records.
Recognize and document adverse donor reactions and provide appropriate donor care and follow-up.
Perform required quality-control procedures and document corrective actions when applicable.
Answer telephone calls, greet donors and visitors, and route calls and messages appropriately.
Actively recruit and schedule donors in support of blood collection needs.
Maintain department supplies, equipment, instruments, and a clean work environment.
Complete clerical responsibilities as assigned.
Establish and maintain competency in all assigned duties.
Maintain a professional appearance and provide courteous, respectful service.
Support mobile blood drives when assigned.